What are the responsibilities and job description for the Resort Services Telephone Operator (PBX) position at KemperSports Logo Green?
Essential Functions:
- Answer all incoming calls promptly in the prescribed manner.
- Answer all in house calls and follow through in resolving guest problems and/or requests courteously and accurately.
- Manage and respond to all Streamsong Connect (Zingle) inquiries and requests in a timely manner.
- Manage and respond to all incoming internet chat windows in a timely manner.
- Enter service and maintenance requests into Hot SoS
Non-Essential Functions:
- Be familiar with the resort, its services and the local area.
- Be familiar with room reservations, tee times and dining procedures, assist as needed.
Knowledge and Skills:
Education: None required.
Experience: No prior experience necessary.
Skills and Abilities: Working knowledge is generally learned on the job. Pleasant phone voice. Hospitable personality.
Streamsong® Resort was founded on a commitment to its surrounding resources. Streamsong is celebrating a decade of providing unparalleled experiences and operational excellence to guests across the globe. From awe-inspiring golf courses and legendary bass fishing and sporting clay shooting to sumptuous dining and ethereal spa experiences, Streamsong operates in concert with its environment. This deep appreciation for the land's inherent beauty has helped to create an unparalleled luxury resort, including 228 spacious accommodations in a modern lakeside lodge and clubhouse. Leading golf and hospitality management company KemperSports has managed golf course operations since 2012 and resort operations since 2021. For more information, visit www.streamsongresort.com.
KemperSports Management is an equal opportunity employer.
KemperSports Management participates in E-Verify with the Department of Homeland Security.