What are the responsibilities and job description for the Operations Administrator position at Kemper Sports?
Henderson Sport & Social
Position Profile | Operations Administrator
Position Profile | Operations Administrator
Property Overview
Henderson Sport & Social is a state-of-the-art, 180,000-square-foot destination opening in Henderson, Nevada. The facility is designed to become the premier destination for youth and adult sports, recreation, fitness, dining, and family entertainment while serving as a gathering place for the local community.
Our facility features basketball, volleyball, pickleball, indoor turf fields, bowling, a dual-level laser tag arena, Krazy Darts, miniature golf, arcade games, a full-service restaurant and bar, fitness center, Child Watch, and flexible event spaces capable of hosting birthday parties, tournaments, corporate outings, and community celebrations.
Managed by KemperSports, Henderson Sport & Social proudly embraces our Core True Service Philosophy:
- Be Genuine, Helpful, and Friendly
- Service is a Team Sport
- To the Guest, Everything Matters
- Customer Happiness is Everything
- My Attitude is My Responsibility
Position Summary
Support the daily administrative and operational functions of Henderson Sport & Social by coordinating accounting processes, payroll support, onboarding, training compliance, scheduling administration, and organizational systems that keep the facility operating efficiently.
Operations Administrators serve as a trusted resource for department leaders while protecting confidential information, maintaining operational compliance, and ensuring the behind-the-scenes processes of the facility run smoothly.
What Success Looks Like
A successful Operations Administrator:
- Maintains accurate financial, payroll, and personnel records with exceptional attention to detail.
- Ensures onboarding, training, certifications, and compliance requirements remain current throughout the facility.
- Supports department leaders with professionalism, organization, urgency, and a solution-oriented mindset.
- Protects confidential employee, financial, and company information with integrity and discretion.
- Identifies operational concerns proactively while promoting accountability, consistency, and compliance.
- Builds trust with team members, guests, vendors, and leadership through exceptional communication and service.
- Leads by example through Henderson Sport & Social's Core True Service Philosophy.
Essential Duties & Responsibilities
Responsibilities include, but are not limited to:
Business Operations & Administration
- Provide administrative support to the General Manager, Controller, and all department leaders while coordinating daily operational needs across the facility.
- Maintain organized office systems, business records, filing, office supplies, deliveries, and administrative documentation.
- Answer incoming telephone calls, assist guests with reservations, book birthday parties and qualifying group events, and direct inquiries to the appropriate department when necessary.
- Conduct facility tours and confidently communicate Henderson Sport & Social's amenities, memberships, attractions, and services to prospective guests and clients.
Accounting, Payroll & Human Resources Support
- Assist the Controller with invoice reconciliation, vendor communication, financial documentation, and accounting procedures while maintaining established internal controls.
- Verify daily POS batch settlements and support payroll preparation by reviewing punches, missed punches, overtime, scheduling discrepancies, and timekeeping accuracy.
- Coordinate onboarding, employee records, background checks, uniforms, certifications, and HR documentation while maintaining the highest level of confidentiality.
- Provide operational and accounting support during the Controller's absence as directed.
Training, Compliance & Technology
- Maintain employee training records within Jolt, UKG, and other operational systems while tracking required certifications and proactively communicating renewal deadlines.
- Perform daily, weekly, and monthly operational audits to ensure compliance with company policies, safety standards, training requirements, and operational procedures.
- Maintain employee access to operational systems including UKG, Jolt, Sync POS, Laser Tag software, and other approved technology platforms while assisting with user account administration.
- Communicate compliance concerns, audit findings, and operational recommendations to the General Manager, Controller, and department leaders as appropriate.
Teamwork & Guest Service
- Serve as a trusted administrative resource for department leaders by providing timely support, accurate communication, and exceptional organizational skills.
- Support operational projects, scheduling administration, reporting, and special events as business needs require.
- Build positive relationships with team members, vendors, and guests while representing Henderson Sport & Social with professionalism and integrity.
- Complete additional duties as assigned.
Qualifications
Minimum Qualifications
Minimum Qualifications
- Must be at least 21 years of age.
- Previous experience in administration, office management, accounting support, human resources, or business operations.
- Strong organizational, communication, and problem-solving skills.
- Ability to maintain strict confidentiality while handling employee, financial, and company information.
- Proficiency in Microsoft Office and the ability to learn multiple operational software platforms.
- Ability to work evenings, weekends, holidays, and special events as business needs require.
Preferred Qualifications
Experience in one or more of the following areas is preferred:
- Payroll administration
- Human Resources support
- Accounting or Accounts Payable
- UKG Workforce Management
- Jolt Operations Management
- Point-of-Sale systems
- Hospitality, recreation, or family entertainment operations
Physical Requirements
- Sit, stand, walk, bend, and move throughout the facility for extended periods.
- Frequently lift and carry up to 25 pounds or more with assistance.
- Operate computers, office equipment, and technology systems for extended periods throughout the workday.
- Maintain a professional appearance while interacting with guests, vendors, department leaders, and team members.
Reports To: General Manager
Works Closely With: Controller and all Department Leaders
Classification
- Full-Time
- Non-Exempt
Equal Opportunity Employer
Henderson Sport & Social, managed by KemperSports, is proud to be an Equal Opportunity Employer committed to creating an inclusive workplace where every team member is valued, respected, and empowered to succeed.