What are the responsibilities and job description for the Fitness Center/Membership Coordinator position at Kemper Sports?
Fitness Center/Membership Coordinator – Shelby, MI
Property Location
Located in Shelby Township, MI, the Tiger Athletic Community Center, aptly named after the Shelby High School Tigers, is meant to fill a need for people in rural communities that have to drive far in the winter for indoor athletics.
Spanning 65,000 square feet, it will be called the Tiger Athletic Community Center. It is meant for those in rural communities who often have to travel long distances for indoor athletics.
Spanning 65,000 square feet, it will be called the Tiger Athletic Community Center. It is meant for those in rural communities who often have to travel long distances for indoor athletics.
Inside, there will be:
· Courts for pickleball, basketball and volleyball
· Indoor turf for soccer, football
· Baseball and softball nets for batting and pitching
· One-lane archery range
· Community room for meetings, group classes, exercise groups, and more
A children’s play area is being planned where younger siblings of kids in recreational sport programs can hang out. It will also be available to rent for birthday parties. Additional areas include an arcade room, party room, and rock-climbing wall with three different levels for different ages.
Position Summary
The Fitness Center Coordinator is responsible for overseeing the daily operations, staff management, member services, and financial performance of the fitness facility. This role ensures the center provides a safe, clean, welcoming, and motivating environment that supports members in achieving their health and wellness goals.
Key Responsibilities
Operations & Facility Management
- Drive memberships create new members and drive retention
- Oversee day-to-day operations of the fitness center, ensuring a safe, efficient, and member-friendly environment.
- Monitor equipment functionality, coordinate maintenance and repairs, and ensure cleanliness and compliance with health/safety regulations.
- Develop and enforce policies and procedures for staff, members, and guests.
Staff Leadership & Development
- Recruit, train, schedule, and supervise fitness staff, including trainers, group exercise instructors, and front desk personnel.
- Provide leadership, performance evaluations, and ongoing professional development.
- Foster a positive, team-oriented culture with a focus on customer service and member engagement.
Member Services & Engagement
- Drive Membership
- Ensure excellent customer service and handle member concerns or complaints promptly.
- Develop and promote programs, classes, and events to enhance member experience.
- Implement strategies to retain current members and grow new memberships.
Financial & Business Management
- Manage budgets, track revenues and expenses, and report on financial performance.
- Oversee membership sales, billing, and point-of-sale transactions.
- Develop and execute marketing campaigns, community outreach, and partnerships to drive growth.
Program Development
- Plan and schedule group fitness classes, personal training programs, and wellness initiatives.
- Monitor program success and make adjustments to meet member needs and market trends.
- Stay current with industry standards, trends, and certifications.
Qualifications
- Bachelor’s degree in Exercise Science, Recreation, Business Administration, or related field (preferred).
- Minimum 3–5 years of fitness center, recreation, or health club management experience.
- CPR/AED and First Aid certification required; fitness certifications (ACE, NASM, ACSM, etc.) preferred.
- Strong leadership, organizational, and communication skills.
- Ability to manage budgets, analyze data, and achieve business targets.
- Customer service mindset with conflict resolution and problem-solving skills.
Work Environment
- Full-time position; may include evenings, weekends, and holidays as needed.
- Fast-paced, customer-facing environment requiring multitasking and staff coordination.
- Physical ability to demonstrate exercises, assist members, and move equipment when necessary.
Supervises:
May supervise sports operation and/or direct staff.
Classification:
Full-Time, Non-Seasonal, Salaried, Exempt
KemperSports Management is an Equal Opportunity Employer