Museum Shop Sales Associate

Museum Shop Sales Associate
Department: Museum Shop
Classification: Part-time, Hourly Non-Exempt
Reports to: Retail Operations Manager
Date: December 2021

Position Summary

Working closely with the Retail Operations Manager, the Museum Shop Sales Associate’s role is to provide assistance and excellent customer service to the visitors of Kemper Museum’s retail shop, online shop, and other retail initiatives. This individual will display confidence in generating sales, merchandising, and safeguarding the shop’s assets.

Major Responsibilities

Customer Service

• Greet and assist customers with purchases, handling sales transactions, general museum questions.
• Establish and maintain relationships with customers and Museum Shop artists thru follow up, etc.
• Use observation, insight and creativity to enhance the customer shopping experience.
• Act as security for the Museum Shop.
• Attend curator led new exhibition walk-through.
• Back up receptionist as needed.

Inventory Maintenance

• In tandem with Retail Operations Manager, assist in the research and ordering process of product.
• Participate in marketing/design projects for the Museum Shop.
• Maintenance of inventory data thru quarterly inventory counts, etc.
• Maintaining the shop appearance by restocking, dusting, tidying, and organizing.
• Receive/process, and display new inventory.
• Visual merchandising/display of existing inventory.
• Signage creation.

Department Administration

• Manage opening/closing procedures including submitting Shop Daily Sales. Report and cash/check deposits.
• Take/archive phone messages.
• Meet email and membership sign-up quotas.
• Assist in maintenance of electronic and paper files.
• Assist with meeting monthly sales goals.
• Attend Museum Shop Staff Meeting.
• Other duties as may be assigned.

Key Competencies

Customer Service: Manages difficult or emotional customer situations, responds promptly to customer needs, solicits customer feedback to improve service, responds to requests for service and assistance, meets commitments

Oral Communication: Speaks clearly, and persuasively in positive or negative situations, listens and gets clarification, responds well to questions, demonstrates presentation skills, participates in meetings

Design: Generates creative solutions, translates concepts and information into images, uses feedback to modify designs, applies design principles, demonstrates attention to detail

Quality: Demonstrates accuracy and thoroughness, looks for ways to improve and promote quality, applies feedback to improve performance, monitors own work to ensure quality

Attendance/Punctuality: Is consistently at work and on time, ensures work responsibilities are covered when absent, arrives at meetings and appointments on time

Motivation: Sets and achieves challenging goals, demonstrates persistence and overcomes obstacles, measures self against standard of excellence, takes calculated risks to accomplish goals

Job Specifications

• Education: HS Diploma required/1 year college education (art/design background preferred)
• Experience: Minimum of 1 years retail sales
• Knowledge of MAC OS X, Adobe Creative Cloud, MS Office, and QuickBooks
• Excellent communication and organization skills
• Ability to manage details with consistency and clarity
• Ability to meet deadlines in a fast paced environment
• Ability to work collaboratively with a diverse staff, artists, and customers
• Ability to work accurately with multiple interruptions

Physical Requirements

• Vision: The ability to see clearly at 20 inches or less and at 20 feet or more. The ability to identify and distinguish colors. Three dimensional vision, the ability to judge spatial relationships, and distances to see objects where and as they actually are. The ability to adjust the eye to bring an object into sharp focus.
• Lifts Weight and Exerts Force: lifts weight or exerts force on objects up to 50 lbs by lifting, lowering, pulling, carrying or pushing.
• Handle: The ability to seize, hold, grasp, turn or otherwise work with hand or hands and arm or arms.
• Hear: The ability to perceive the nature of sounds by ear.

Kemper Museum of Contemporary Art
Diane Lambert
Human Resources Manager
4420 Warwick Blvd.
Kansas City, MO 64111

Job Type: Part-time

Benefits:

• 401(k)
• Employee assistance program
• Employee discount

Schedule:

• Weekend availability

Supplemental Pay:

• Commission pay

COVID-19 considerations:
All customers are required to wear masks, all surfaces are sanitized regularly.

Education:

• High school or equivalent (Preferred)

Experience:

• Retail sales: 1 year (Required)

Work Location: One location