Overview

Location : Chennai 

Position Objective :

The Technical Service Specialist is accountable for providing research, laboratory analysis and technical support to customers that consistently achieve the business unit targets. Responsible for developing in collaboration with Research & Development (R&D) experimental protocols and testing parameters, presentations, technical write-ups, and conducting trials with customers that lead to sales. Also responsible for analyzing and interpreting results and reporting findings to customers in a highly professional manner.

Responsibilities

Technical Support

• Conduct plant trials to proof quantifiable benefits to meet customer’s success factors to purchase Kemin’s solutions
• Provide technical assistance to sales team regarding product dosage(s), trial protocols, point of addition to meet customer’s success factors

• Anticipate customer’s needs and pain points acting as the trusted technical advisor using Needs Pay Off questioning from SPIN

• Proactively develop new sales tools and creative customer engagement activities
• Continuously train customers and upskill sales team

Technical Data & Documentation

• Proactively generate new technical science based qualitative, quantitative and sensorial data that ensures Kemin stays ahead of competition in all focus segments – bakery, confectionery, sauces, seasoning, processed meat (not limited to these)
• Develop and maintain most up to date technical documentation, including product specifications, application guides, and troubleshooting manuals within SharePoint
• Collaborate with R&D & Product Management team to generate new products, localize products to focus countries and segments, renovate products that are not selling

Market Research:

• Stay informed about industry trends, regulations, and competitor activities
• Conduct market research to identify new product opportunities to meet industry gaps and/or customer pain points & unmet needs

In collaboration with the Leadership team, provide strategic directions for Kemin Food Technologies Asia to achieve the business unit leading and lagging indicators.

Qualifications

·       Min. Bachelor Food Nutrition/Biochemistry/Microbiology or other related discipline, from a recognized university

·       Strong technical knowledge of food ingredients with minimum 5 years’ work experience in similar capacity

·       Astute application background in bakery & confectionery and sauces & seasoning

• • Experience with plant trials and product demonstrations
  • Action Orientation: Taking initiative and proactively addressing challenges
  • Planning and Alignment: Setting objectives, breaking down tasks, and anticipating contingencies.
  • Innovation: Generating new ideas, pushing boundaries, and implementing creative solutions.
  • Tech Savvy: Understanding and adapting to emerging technologies.
  • Resourcefulness: Efficiently securing and utilizing resources.
  • Effective Communication: Developing and delivering clear and tailored messages.
  • Managing Ambiguity: Operating effectively in uncertain situations.

• Working Conditions: The position will operate from Singapore/India and is expected to spend ~40% travelling regionally within Asia. The position is considered 40 hours per week and requires flexibility to take evening calls between Americas, Europe and Asia.

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