Technical Service Manager - Palatants

Overview

Kemin Nutrisurance is hiring a Technical Service Manager for Palatants to provide strategic support for product sales. This role spans several key responsibilities, including conducting efficacy trials for new or soon-to-launch products developed by R&D, and reinforcing sales efforts for existing offerings. The successful candidate will also travel alongside Sales and Business Development teams to deliver technical presentations that highlight product features and benefits.

This position is a remote role and can be located anywhere within the continental United States.

Travel requirements may vary throughout the year, primarily in North America, up to 75%. The ideal candidate will be located near an airport.

Join the Kemin Team and Transform Lives!

We are a privately held, family-owned-and-operated global biotechnology company driven by curiosity and committed to transforming the quality of life for people, pets, and the planet.

We create solutions that strengthen health and wellbeing, provide nutrition and immune support for pets and production animals, safeguard the planet’s natural resources, and protect the global food supply chain for generations to come.

We supply over 500 specialty ingredients for various industries, including human and animal health and nutrition, pet food, aquaculture, nutraceutical, food technologies, crop technologies, textiles, biofuels, and animal vaccines.

We employ 3,500 global employees and operations in 90 countries, including manufacturing facilities in Belgium, Brazil, China, Egypt, India, Italy, San Marino, Singapore, South Africa, and the United States.

Benefits

As a valued member of our team, you'll enjoy a comprehensive benefits package designed to support your financial, physical, and professional well-being:

• Competitive Financial Package : Enjoy a rewarding salary, uncapped bonus opportunities, a 401k match program, and generous paid vacation and holidays.
• Health and Wellness Support : Stay fit and healthy with our fitness reimbursement for the whole family, access to an on-site fitness center, a restaurant offering seasonal fresh food options, and free fresh fruit in break areas.
• Career Development and Advancement : Unlock your potential with opportunities for growth and development throughout your entire career.
• Continued Learning Opportunities : Grow your skills with our in-house learning platforms, offering thousands of training resources both live and online, and take advantage of tuition reimbursement for external post-secondary pursuits.
• Service Opportunities : Make a positive impact with paid time off for service, partnerships with The World Food Programme and Habitat for Humanity, and local community initiatives.
  
  

Responsibilities

• Work with the potential customer by monitoring test progress and summarizing data to prove product effectiveness.
• Lead and develop palatability trial protocols to evaluate off the shelf offerings and/or new product prototypes.
• Maintain and update a project log summarizing customer facing activity.
• Enable and foster cross functional collaboration to progress commercial projects.
• Participate in the product launch process and support successful product launches.
• Assist Marketing department in the preparation of sales support literature by providing all technical input in to the market communication aspects.
• Develop experimental protocols to demonstrate effectiveness of all products in potential customers operations.
• Broad decision making authority regarding the technical support necessary to achieve budget and strategic goals.
• Ensure all business practices in his/her area of responsibility are completed within applicable law and according to Kemin Industries Code of Ethics.
• Involved in Policy and Procedure development and when evaluating new policies to work with other affected Technical Service employees and other department managers to ensure consistent practices throughout the organization.
  
  

Qualifications

• Education and Experience:
• Bachelors degree with 8 years of relative work experience OR
• Master's degree with 5 years of relative work experience OR
• PhD in a related field of study with relative work experience
• Experience in the pet food industry is preferred.
• Excellent interpersonal communication skills.
• Effective communication including to support the resolution of customer complaints.
• Ability to communicate the need to balance quality issues with production schedule needs to operations personnel
• Strong written and verbal communication skills, with a demonstrated ability to engage effectively with customers.
• Demonstrates leadership skills and effective managerial capability of several projects.
• Travel 75%.
  

A post-offer background check and drug screen is required. Additional pre-employment requirements may be necessary based on position.

Kemin is an equal opportunity employer, and all reasonable accommodations will be considered.

Kemin is a drug-free and tobacco-free campus.