What are the responsibilities and job description for the Front Desk Receptionist position at Kelsey's Groom Shop and Boarding?
Kelsey's Groom Shop and Boarding is looking for a front desk representative. You will ensure our customers are happy and that the daily operations run smoothly. We have the highest pet care standards around and expect our team members to be rockstars!
Duties:
- Provide excellent customer service. We pride ourselves in this.
- Make reservations and appointments via phone and email for grooming and boarding
- Communicate effectively with pet owners regarding their pets’ needs and care
- Maintain a clean and organized lobby
- Check pets in and out for boarding and grooming, while ensuring all of owners instructions are understood
- Taking pets to their assigned kennel for their stay, setting up their beds/toys/water/food and preparing their items for their departure
- Basic administrative duties (data entry, typing, printing)
Required Skills:
- MUST be extremely attentive to details!
- Excellent customer service
- Excellent communication skills, both verbal and written.
- Basic computer skills and ability to learn new software.
- Strong problem-solving skills and logical thinking
- Ability to prioritize tasks and manage time effectively.
- Ability to upsell services to our services
- Must be comfortable around all sizes and breeds of dogs and cats
- Working courteously and helping other team members when needed
- A passion for animal care!
- Reliable
- Be able to self-start and self-manage
Job Requirements:
- This is a part time position. This could lead to full time position for the right person.
- Must be available in the mornings (8AM start)
- Must be available weekends and some major holidays.
- Flexible schedule preferred
We Offer:
-Competitive weekly pay, direct deposit
-Full time (30 hrs/week) employees are eligible for medical and dental insurance
-Flexible scheduling
Please email us at kelseysgroomshopandboarding@gmail.com to receive an application packet.
Job Type: Part-time
Benefits:
- Dental insurance
- Employee discount
- Flexible schedule
- Health insurance
- Paid time off
- Professional development assistance
Work Location: In person