VP, Strategic IT Services

Location: 43 Western Blvd, Glastonbury, CT

Type: Full Time
Reports to: President

We are looking for an energetic, customer facing Vice President of Strategic Services with a technical background. The VPSS will provide strategic IT planning, budgeting, and direction to our key managed services clients. This role focuses primarily on the business relationship with the client and leveraging technical resources to improve their operational efficiencies. Client satisfaction, contract renewals, and uncovering additional sales opportunities are the responsibility of the VPSS. The VPSS will participate in pre-sales meetings, providing technical insight alongside the Revenue team. The ideal candidate will possess 3 years of experience with IT Management, focused on driving strategic initiatives and client success by understanding their client’s business and aligning technology to meet requirements. This position is external customer facing, so communication and customer service skills are extremely important. A successful VPSS will become a valuable and contributing part of the Kelser culture. If you seek to work with a dynamic, professional IT services company please submit your resume and cover letter.

Duties and Responsibilities

- Promote Kelser products and services

- Support Kelser and external customers in the following ways:

· Conduct regular status and business review meetings for each client to understand short and long term business goals

· Create, present, and implement annual technology roadmaps, budgets, and reports for each client

· Serve as a technical resource in pre-sales activities

· Communicate potential risks related to cybersecurity, network security and industry specific compliance

· Identify new opportunities to use technology to streamline business processes

· Oversee internal support and engineering resources to ensure successful delivery of services to clients

· Educate clients on current technology trends relevant to their specific industry

· Actively participate in the sales process to bring on new logos both for managed services and project work

· Be available for client and prospect meetings both on video and in person

· Mentor key members of the customer facing tech team including vCIO and TAMs

· Be the “face of Kelser” in participating in partner, prospect and community events to include trade fairs, industry-specific expos and others

Skills/Qualifications

- 3 years of progressively responsible IT Management. Prior client management or MSP experience a plus

- Proven ability to manage communication and relationships with senior executive business stakeholders

- Technical background preferred

- Experience in the IT budgeting process

- Bachelor’s degree or equivalent experience

- Additional technical or industry certifications a plus

What We Offer You

• Medical/Dental/Eye Care Insurance
• Flexible Paid Time Off
• 401(k)
• Profit-Sharing
• Short Term/Long Term Disability Insurance
• Free Parking
• Life Insurance
• Paid Holidays
• Employee Purchase Program
• Free Coffee
• Personal and Professional Development
• Collaborative Workspace

Kelser Overview

We’re a team of biznologists who bring boundless enthusiasm, technical curiosity and genuine concern for the success of our clients to each engagement.

The title reflects what we know to be true: you can’t have technology without understanding the business framework in which it operates. Together, we’re creating a world of energized relationships and shared prosperity. If that’s how you like to work, come join us. Our team’s energy creates an enthusiastic and engaging workspace. We rely on a continuous infusion of innovative and creative ideas providing everyone the opportunity to use their individual skills and abilities to guide our clients through the numerous IT challenges they encounter on a daily basis.

Kelser empowers each employee to make an impact every day by living our values. Hard work is not only appreciated but rewarded. As a result, we have achieved high employee retention and development. Many employees have been with Kelser for more than 20 years.

Job Type: Full-time

Pay: $120,000.00 - $160,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Flexible schedule
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Work Location: In person

Salary : $120,000 - $160,000