What are the responsibilities and job description for the Service Analyst position at KellyMitchell?
The OpportunityDescriptionSort and organize incoming mail faxes emails and OneDrive files ensuring timely routing to the appropriate teamsIndex PDF documents into Global Search to maintain accurate and current recordsReview participant contract data for accuracy completeness and proper documentationPrepare and send professional correspondence to contract participantsAssign inbound correspondence to the appropriate service representatives for actionMonitor and track response timelines to ensure prompt follow up and issue resolutionMaintain accurate and organized records within workflow systems and participant filesReview forms and documents for compliance with required standards and guidelinesProcess routine nonfinancial account updates and service requestsProvide clear and accurate explanations of basic processes and information to participants and colleaguesRespond to participant phone inquiries with clarity professionalism and excellent serviceAssist in locating missing participants or uncashed checks including performing obituary searches when necessarySupport employees by helping them locate tax forms and related documentationExperience Required for Your SuccessQualifications:Strong organizational and time management skillsProficiency with the Microsoft Office SuiteAbility to work effectively in a remote environment using VPN accessBasic familiarity with ChatGPT and other Microsoft productivity toolsAbility to adapt quickly and stay focused when handling repetitive or shifting tasksHigh attention to detail and consistent punctualityBenefits:Medical, Dental, and Vision Insurance plans401K OfferedCompany DescriptionDiversity is our legacy, our today, and our tomorrow.As an employee-owned, women-led organization, we have a long-standing commitment to fostering a diverse and inclusive workforce while helping our clients achieve the same. We’re inspired to do our best work every day because our best work enriches careers and lives, drives business successes, and fuels technology innovation.