Service Analyst

Job Summary

Our client is seeking a Service Analyst to join their team! This position is located in Jersey City, New Jersey.

Duties

• Sort and organize incoming mail faxes emails and OneDrive files ensuring timely routing to the appropriate teams
• Index PDF documents into Global Search to maintain accurate and current records
• Review participant contract data for accuracy completeness and proper documentation
• Prepare and send professional correspondence to contract participants
• Assign inbound correspondence to the appropriate service representatives for action
• Monitor and track response timelines to ensure prompt follow up and issue resolution
• Maintain accurate and organized records within workflow systems and participant files
• Review forms and documents for compliance with required standards and guidelines
• Process routine nonfinancial account updates and service requests
• Provide clear and accurate explanations of basic processes and information to participants and colleagues
• Respond to participant phone inquiries with clarity professionalism and excellent service
• Assist in locating missing participants or uncashed checks including performing obituary searches when necessary
• Support employees by helping them locate tax forms and related documentation
  
  

Desired Skills/Experience:

• Strong organizational and time management skills
• Proficiency with the Microsoft Office Suite
• Ability to work effectively in a remote environment using VPN access
• Basic familiarity with ChatGPT and other Microsoft productivity tools
• Ability to adapt quickly and stay focused when handling repetitive or shifting tasks
• High attention to detail and consistent punctuality
  
  

Benefits:

• Medical, Dental, & Vision Insurance Plans
• Employee-Owned Profit Sharing (ESOP)
• 401K offered
  
  

The approximate pay range for this position is between $13.59 and $19.42. Please note that the pay range provided is a good faith estimate. Final compensation may vary based on factors including but not limited to background, knowledge, skills, and location. We comply with local wage minimums.