Operations Data Analyst II

Job Summary

Our client, a leading utilities provider, is seeking a ServiceNow Administrator to join their team. The ServiceNow Administrator maintains, configures, and supports the ServiceNow FSM application. This role ensures scheduling tools, mobile workflows, inventory systems, and dispatcher interfaces operate smoothly to maximize technician efficiency.

Key details

• Contract type and duration: Contract – 1 year
• Work location: Oakland, California; Hybrid
• This position is W-2 only. We do not work with third-party firms or C2C arrangements for this role.

Core Responsibilities

• Administer the ServiceNow FSM environment, managing upgrades and daily technical operations
• Configure and troubleshoot Dispatcher Workspace to streamline task assignments
• Optimize the Mobile Agent app for field technicians, including offline workflows
• Manage work orders, task dependencies, assignment rules, and territory planning
• Configure parts management, stockrooms, and asset transfer rules
• Build UI policies, business rules, client scripts, ACLs, and system notifications

Required Skills & Qualifications

• 3 years of direct experience with ServiceNow Platform Administration
• Core Knowledge: Strong grasp of dynamic scheduling, map integrations, and mobile playbooks
• Certifications: ServiceNow Certified System Administrator (CSA) is mandatory

Compensation & Benefits

• Pay Range: The approximate pay range for this position is between $42.00 and $52.00. Please note that the pay range provided is a good faith estimate. Final compensation may vary based on factors including but not limited to background, knowledge, skills, and location. We comply with local wage minimums.
• Medical, Dental, & Vision Insurance Plans
• Employee-Owned Profit Sharing (ESOP)
• 401K offered

About KellyMitchell

At KellyMitchell, our culture is world class. We’re movers and shakers! We don’t mind a bit of friendly competition, and we reward hard work with unlimited potential for growth. This is an exciting opportunity to join a company known for innovative solutions and unsurpassed customer service. We're passionate about helping companies solve their biggest IT staffing & project solutions challenges. As an employee-owned, women-led organization serving Fortune 500 companies nationwide, we deliver expert service at a moment's notice.

Marketing Disclosure

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