What are the responsibilities and job description for the Patient Service Advocate position at KellyConnect | Contact Center Solutions?
As a Patient Support Specialist at KellyConnect | Contact Center Solutions, you will play a vital part in providing exceptional service experiences for eligible cancer patients and their caregivers. Our commitment to delivering top-notch support has led us to seek someone with a service-oriented mindset, able to drive insights and operational enhancements in a dynamic environment.
This role involves managing day-to-day operations of the patient support program by assisting with patient/caregiver eligibility, enrollment, travel logistics, and reimbursement where appropriate. You will be working as part of a contact center team with operating hours of 7:30 AM to 8 PM, Monday through Friday, with an 8.5-hour shift within those hours. The team operates on a hybrid/remote schedule, with three days in-office and two days remote.
The ideal candidate will reside in or near Horsham, Pennsylvania, and must be comfortable with rotating shifts over a four-week period. This position may require limited travel to other locations for business meetings.
