What are the responsibilities and job description for the Customer Support Coordinator position at KellyConnect | Contact Center Solutions?
Job Title: Customer Support Coordinator
Pay Rate: $28.00/hour
Location: Plymouth, MN (Remote)
Schedule: Approximately 8am-5pm M-F
Purpose
The Customer Support Coordinator will be responsible for the day-to-day support of customers, including order management, problem resolution, and coordination with the regional Sustainability and field sales teams. He/she will maintain strong relationships with key inventory and materials management staff within our customer facilities to support the reprocessing program in new and existing accounts.
Key Responsibilities
- Responsible for directly serving external and internal customers.
- Own the customer support relationship by establishing and growing solid professional relationships with key inventory/materials management people at customer sites within the region to ensure smooth order flow and resolution of customer issues.
- Answer incoming calls from customers to answer inquiries and questions, troubleshoot problems, and provide information.
- Assist with system interface issues to expedite product procurement.
- Work with a third-party to respond to service and pick up requests from customers.
- Conduct business process training on clients order management processes for internal and external customers.
- Support customer product return and complaint handling process, including credit requests.
- Assist with order processing and order intelligence as necessary.
Required Education/Training and/or Experience
Minimum Education Required: High School Diploma or equivalent experience
Preferred Education: 4 Year Degree (Medical, Technical or Business Focus)
Minimum Experience Required: Customer Support and or Complaint Mgmt. Experience Preferred
- Skills Preferred:
- Strong Microsoft Office Expertise
- Organizational, verbal and written communication skills
- Ability to problem solve and think analytically
- Prior working experience working in real-time environment, managing achievement of competing priorities and deadlines in a medical device setting is preferred
- A mindset for process improvement
- Demonstrated leadership as well as proven ability to develop and maintain effective business partnerships
- Advance problem solving
- Ability to adapt to specialized software and customized programs to meet business needs
- Create a trusting, collaborative, and ethical work environment
- Maintain the highest standards of quality, compliance and accountability
- Self-starter
- Works with little to no supervision
Salary : $28