Support Services Representative

Position Overview

We are seeking a motivated and detail-oriented Support Services Representative to join our team. This role plays a critical part in supporting daily operations, collaborating across departments, and ensuring a high-quality experience for internal and external stakeholders.

Work Schedule & Environment

• Location: Clearwater FL 33760
• Pay Rate: $17.00/hour

• Onsite Requirement (Training Phase):
• 4–5 days per week in-office during onboarding and initial training
• Standard In-Office Days:
• Tuesday, Wednesday, Thursday
• Remote Flexibility:
• Mondays and Fridays may be offered once performance expectations are met and the individual is fully integrated into the team
  

Required Skills & Tools

• Strong communication and organizational skills
• Ability to multitask and prioritize effectively
• Basic proficiency in:
• Microsoft Outlook (heavy daily use)
• Microsoft Excel & Word (basic knowledge required)
• Experience working with operational systems (CIS preferred)

Collaboration & Team Engagement

• Partner effectively with cross-functional teams (Operations, Customer Care, IT, etc.)
• Contribute to a positive, solutions-oriented team environment
• Support teammates during high-volume or time-sensitive periods
  
  

Customer & Stakeholder Focus

• Respond to internal and external stakeholders with urgency and professionalism
• Maintain strong communication standards across all interactions
• Understand how decisions impact the overall customer experience
  
  

Organization & Time Management

• Prioritize multiple tasks and manage workload efficiently
• Maintain organized workflows and clear documentation
• Balance daily responsibilities with longer-term projects
  
  

Process Adherence & Continuous Improvement

• Follow established SOPs and operational processes consistently
• Identify opportunities for improving efficiency and workflows
• Remain open to feedback and actively improve performance
  
  

Data Awareness & Reporting

• Work with basic data and reporting tools (e.g., Excel, dashboards)
• Interpret and utilize data to support daily operations
  
  

Learning Agility

• Quickly learn new systems, tools, and processes
• Seek out growth and development opportunities
• Apply new knowledge to improve performance
  
  

As part of our promise to talent, Kelly supports those who work with us through a variety of benefits, perks, and work-related resources. Kelly offers eligible employees voluntary benefit plans including medical, dental, vision, telemedicine, term life, whole life, accident insurance, critical illness, a legal plan, and short-term disability. As a Kelly employee, you will have access to a retirement savings plan, service bonus and holiday pay plans (earn up to eight paid holidays per benefit year), and a transit spending account. In addition, employees are entitled to earn paid sick leave under the applicable state or local plan. Click here for more information on benefits and perks that may be available to you as a member of the Kelly Talent Community.

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About Kelly

Work changes everything. And at Kelly, we’re obsessed with where it can take you. To us, it’s about more than simply accepting your next job opportunity. It’s the fuel that powers every next step of your life. It’s the ripple effect that changes and improves everything for your family, your community, and the world. Which is why, here at Kelly, we are dedicated to providing you with limitless opportunities to enrich your life—just ask the 300,000 people we employ each year.

Kelly is committed to providing equal employment opportunities to all qualified employees and applicants regardless of race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, age, marital status, pregnancy, genetic information, or any other legally protected status, and we take affirmative action to recruit, employ, and advance qualified individuals with disabilities and protected veterans in the workforce. Requests for accommodation related to our application process can be directed to the Kelly Human Resource Knowledge Center. Kelly complies with the requirements of California’s state and local Fair Chance laws. A conviction does not automatically bar individuals from employment. Kelly participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.