What are the responsibilities and job description for the Spanish Bilingual Voice Agent position at Kelly?
Customer Care Specialist (Voice Agent)
KellyConnect at JJ Vision
Onsite Position
Role Overview
KellyConnect is seeking Customer Care Specialists (Voice Agents) to support JJ Vision. In this role, you will handle inbound customer calls, place product orders, resolve inquiries, and deliver exceptional customer service while maintaining JJV’s high quality and compliance standards.
This is a fully on?site role supporting customers across the U.S. and Canada.
Schedule
Monday–Friday, between 7:00 AM and 7:00 PM (Eastern Time)
Key Responsibilities
Receive and process customer orders from U.S. and Canada via inbound phone calls, entering orders accurately into the order entry system
Actively listen, problem solve, and resolve customer inquiries and issues to satisfaction
Serve as a key liaison between customers and internal teams including Sales, Customer Financial Services, Customer Relations, and Distribution
Assist customers with inquiries related to orders, returns, and product feedback using appropriate systems and reference materials
Perform data entry tasks and other administrative duties as required
Ensure strict adherence to customer service procedures, departmental standards, and quality expectations
Follow Environmental Health and Safety (EHS) policies and support departmental safety objectives
Education, Training & Experience
High School Diploma or GED required; Bachelor’s degree preferred
Fluent in English AND Spanish or French
3 years of customer service experience, preferably in a call center environment, within the past 5 years
Medical Device Or Healthcare Experience Preferred
Strong data entry skills; 10-key by touch (40 WPM) preferred
Proficiency in Microsoft Office (Outlook, Word, Excel)
Excellent verbal and written communication skills
Strong critical listening, problem solving, and customer-focused resolution skills
Ability to work effectively in cross-functional team environments
High attention to detail and process compliance
Ability to multi-task, plan, organize, and adapt to changing priorities
Dependable, accountable, and committed to delivering high-quality work
Safety Responsibilities
All employees are required to follow company safety policies and procedures at all times.
Ability to lift up to 30 pounds
Comply with customer safety requirements and training as applicable
Use personal protective equipment (PPE) and safety devices as required
Report unsafe conditions, hazards, incidents, or damages immediately
Participate in incident investigations and corrective actions
Maintain a clean, safe, and organized work area
Actively support and promote workplace safety initiatives
Serve as a safety role model and contribute suggestions for improvement
Why KellyConnect at JJV
Be part of a respected global healthcare organization
Work in a professional, collaborative onsite environment
Make a direct impact on customer experience and patient care
As part of our promise to talent, Kelly supports those who work with us through a variety of benefits, perks, and work-related resources. Kelly offers eligible employees voluntary benefit plans including medical, dental, vision, telemedicine, term life, whole life, accident insurance, critical illness, a legal plan, and short-term disability. As a Kelly employee, you will have access to a retirement savings plan, service bonus and holiday pay plans (earn up to eight paid holidays per benefit year), and a transit spending account. In addition, employees are entitled to earn paid sick leave under the applicable state or local plan. Click here for more information on benefits and perks that may be available to you as a member of the Kelly Talent Community.
Opportunity is calling.
Ready for a contact center job that offers freedom and flexibility, and truly values your skills? We thought so. We’re KellyConnect®-and wherever life takes you, we have great contact center opportunities that align with your preferred workstyle, schedule, and location. Looking to work from home, or work specific hours? No problem. Best of all, we only work with companies that share our focus on treating employees like the deeply valued people that they are.
About Kelly
Work changes everything. And at Kelly, we’re obsessed with where it can take you. To us, it’s about more than simply accepting your next job opportunity. It’s the fuel that powers every next step of your life. It’s the ripple effect that changes and improves everything for your family, your community, and the world. Which is why, here at Kelly, we are dedicated to providing you with limitless opportunities to enrich your life-just ask the 300,000 people we employ each year.
Kelly is committed to providing equal employment opportunities to all qualified employees and applicants regardless of race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, age, marital status, pregnancy, genetic information, or any other legally protected status, and we take affirmative action to recruit, employ, and advance qualified individuals with disabilities and protected veterans in the workforce. Requests for accommodation related to our application process can be directed to the Kelly Human Resource Knowledge Center. Kelly complies with the requirements of California’s state and local Fair Chance laws. A conviction does not automatically bar individuals from employment. Kelly participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.
KellyConnect at JJ Vision
Onsite Position
Role Overview
KellyConnect is seeking Customer Care Specialists (Voice Agents) to support JJ Vision. In this role, you will handle inbound customer calls, place product orders, resolve inquiries, and deliver exceptional customer service while maintaining JJV’s high quality and compliance standards.
This is a fully on?site role supporting customers across the U.S. and Canada.
Schedule
Monday–Friday, between 7:00 AM and 7:00 PM (Eastern Time)
Key Responsibilities
Receive and process customer orders from U.S. and Canada via inbound phone calls, entering orders accurately into the order entry system
Actively listen, problem solve, and resolve customer inquiries and issues to satisfaction
Serve as a key liaison between customers and internal teams including Sales, Customer Financial Services, Customer Relations, and Distribution
Assist customers with inquiries related to orders, returns, and product feedback using appropriate systems and reference materials
Perform data entry tasks and other administrative duties as required
Ensure strict adherence to customer service procedures, departmental standards, and quality expectations
Follow Environmental Health and Safety (EHS) policies and support departmental safety objectives
Education, Training & Experience
High School Diploma or GED required; Bachelor’s degree preferred
Fluent in English AND Spanish or French
3 years of customer service experience, preferably in a call center environment, within the past 5 years
Medical Device Or Healthcare Experience Preferred
Strong data entry skills; 10-key by touch (40 WPM) preferred
Proficiency in Microsoft Office (Outlook, Word, Excel)
Excellent verbal and written communication skills
Strong critical listening, problem solving, and customer-focused resolution skills
Ability to work effectively in cross-functional team environments
High attention to detail and process compliance
Ability to multi-task, plan, organize, and adapt to changing priorities
Dependable, accountable, and committed to delivering high-quality work
Safety Responsibilities
All employees are required to follow company safety policies and procedures at all times.
Ability to lift up to 30 pounds
Comply with customer safety requirements and training as applicable
Use personal protective equipment (PPE) and safety devices as required
Report unsafe conditions, hazards, incidents, or damages immediately
Participate in incident investigations and corrective actions
Maintain a clean, safe, and organized work area
Actively support and promote workplace safety initiatives
Serve as a safety role model and contribute suggestions for improvement
Why KellyConnect at JJV
Be part of a respected global healthcare organization
Work in a professional, collaborative onsite environment
Make a direct impact on customer experience and patient care
As part of our promise to talent, Kelly supports those who work with us through a variety of benefits, perks, and work-related resources. Kelly offers eligible employees voluntary benefit plans including medical, dental, vision, telemedicine, term life, whole life, accident insurance, critical illness, a legal plan, and short-term disability. As a Kelly employee, you will have access to a retirement savings plan, service bonus and holiday pay plans (earn up to eight paid holidays per benefit year), and a transit spending account. In addition, employees are entitled to earn paid sick leave under the applicable state or local plan. Click here for more information on benefits and perks that may be available to you as a member of the Kelly Talent Community.
Opportunity is calling.
Ready for a contact center job that offers freedom and flexibility, and truly values your skills? We thought so. We’re KellyConnect®-and wherever life takes you, we have great contact center opportunities that align with your preferred workstyle, schedule, and location. Looking to work from home, or work specific hours? No problem. Best of all, we only work with companies that share our focus on treating employees like the deeply valued people that they are.
About Kelly
Work changes everything. And at Kelly, we’re obsessed with where it can take you. To us, it’s about more than simply accepting your next job opportunity. It’s the fuel that powers every next step of your life. It’s the ripple effect that changes and improves everything for your family, your community, and the world. Which is why, here at Kelly, we are dedicated to providing you with limitless opportunities to enrich your life-just ask the 300,000 people we employ each year.
Kelly is committed to providing equal employment opportunities to all qualified employees and applicants regardless of race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, age, marital status, pregnancy, genetic information, or any other legally protected status, and we take affirmative action to recruit, employ, and advance qualified individuals with disabilities and protected veterans in the workforce. Requests for accommodation related to our application process can be directed to the Kelly Human Resource Knowledge Center. Kelly complies with the requirements of California’s state and local Fair Chance laws. A conviction does not automatically bar individuals from employment. Kelly participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.