Sales / Customer Service Representative

Sales / Customer Service Representative – City of Commerce, CA

Pay: $23.00 – $25.00/hr (DOE)

Schedule: Full-time, Monday–Friday

Industry: Distribution / Sales Support

Employment Type: Long-term, temp-to-hire potential

Position Summary

We are looking for a proactive, detail-oriented Sales & Customer Service Representative to join our team. In this role, you’ll work closely with the Regional Operations Manager to keep our outside sales team running smoothly and our customers satisfied. Aside from the customer service and order entry aspects, this position requires frequent work with small fractions (standard pipe sizes such as 3/8”, 5/8”, 1-1/8”, etc.) and basic multiplying when preparing quotes and processing orders. You’ll be the go-to point of contact for sales support, customer inquiries, and order coordination—helping drive both efficiency and excellent service.

Key Responsibilities

• Act as the main liaison between the Regional Operations Manager and the outside sales team.
• Provide daily administrative and sales support to help the team meet targets.
• Process orders, prepare quotes, and assist with pricing and product availability.
• Respond to customer inquiries, troubleshoot issues, and ensure timely resolutions.
• Keep accurate records of customer accounts, orders, and activities in the CRM system.
• Generate and distribute sales reports, territory updates, and performance metrics.
• Coordinate logistics for deliveries, returns, and other order-related needs.
• Organize regional meetings, training sessions, and sales events.
• Support marketing initiatives by coordinating promotional materials and outreach.
• Perform additional duties as assigned by the Regional Operations Manager.
  
  

Requirements

• High school diploma or equivalent (associate’s or bachelor’s degree preferred).
• 2 years in inside sales, sales support, or customer service—distribution industry experience a plus.
• Comfortable working with small fractions and multiplying (common pipe sizes such as 3/8”, 5/8”, 1-1/8”, etc.).
• Strong communication skills (written and verbal).
• Highly organized with strong attention to detail.
• Proficient in Microsoft Office Suite (Word, Excel, Outlook); CRM experience preferred.
• Able to multitask and prioritize in a fast-paced environment.
• Problem-solving mindset with a focus on customer satisfaction.
• Capable of working independently and within a team.
  
  

As part of our promise to talent, Kelly supports those who work with us through a variety of benefits, perks, and work-related resources. Kelly offers eligible employees voluntary benefit plans including medical, dental, vision, telemedicine, term life, whole life, accident insurance, critical illness, a legal plan, and short-term disability. As a Kelly employee, you will have access to a retirement savings plan, service bonus and holiday pay plans (earn up to eight paid holidays per benefit year), and a transit spending account. In addition, employees are entitled to earn paid sick leave under the applicable state or local plan. Click here for more information on benefits and perks that may be available to you as a member of the Kelly Talent Community.

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About Kelly

Work changes everything. And at Kelly, we’re obsessed with where it can take you. To us, it’s about more than simply accepting your next job opportunity. It’s the fuel that powers every next step of your life. It’s the ripple effect that changes and improves everything for your family, your community, and the world. Which is why, here at Kelly, we are dedicated to providing you with limitless opportunities to enrich your life—just ask the 300,000 people we employ each year.

Kelly is committed to providing equal employment opportunities to all qualified employees and applicants regardless of race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, age, marital status, pregnancy, genetic information, or any other legally protected status, and we take affirmative action to recruit, employ, and advance qualified individuals with disabilities and protected veterans in the workforce. Requests for accommodation related to our application process can be directed to the Kelly Human Resource Knowledge Center. Kelly complies with the requirements of California’s state and local Fair Chance laws. A conviction does not automatically bar individuals from employment. Kelly participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.