What are the responsibilities and job description for the Operations Coordinator position at Kelly?
Role Overview
The Operations Coordinator provides operational support in a fast-paced, high-volume order fulfillment and dispatch environment. Core responsibilities include entitlement entry, report creation, order processing/logistics, service contracts initiation, invoicing, and excellent customer support. This is a hybrid role (2 days remote, 3 days onsite) based in Irvine, CA.
- Pay Rate: $30 an hour
- Education: Associate’s degree required, Bachelor’s preferred
- Experience: 3–5 years in customer service, logistics, and/or operations
Responsibilities
• Capable of filtering and gathering customer information in an organized manner from spreadsheets
• Use database to gather appropriate asset information for customer
• Serve as Internal Resource supporting Field Sales organization by compiling reports
• Coordinate service activities
• Order Fulfillment
• Support invoicing requests
• Ability to track tasks to completion over time
• Assist Field Sales Organization by filling quote requests
• Update asset data in Salesforce as necessary
• Review and process entitlement/warranty contract sale data and service invoice entries in Salesforce
• Work in tandem with Sales and Service Field to facilitate customer support and resolve any warranty issues
• Provide detailed reports of Service History on Assets as requested
• Make recommendations for process improvements, best practices and documentation updates
Metrics:
• Error Free Work
• Customer satisfaction
• Attendance and Punctuality
• On time SLA delivery
• 360 Degree Survey Results
Required Education, Training, and Experience
• Creative, self starter, team-player with strong work ethic
• Demonstrated ability to rapidly learn new and changing processes and technology, often on the
fly
• Able to work in a cross-functional team environment
• Extreme attention to detail
• Excellent oral & written communication skills
• Able to display self-discipline and focus
• Organization skills to process and execute multiple deadline driven tasks
• 3-5 years of experience in customer service, logistics and/or operations
• Strong computer skills in MS Office, Excel, Outlook, etc
• Medical device experience preferred
• Salesforce experience preferred
• Associate's degree required, Bachelor’s degree preferred
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About Kelly
Work changes everything. And at Kelly, we’re obsessed with where it can take you. To us, it’s about more than simply accepting your next job opportunity. It’s the fuel that powers every next step of your life. It’s the ripple effect that changes and improves everything for your family, your community, and the world. Which is why, here at Kelly, we are dedicated to providing you with limitless opportunities to enrich your life—just ask the 300,000 people we employ each year.
Kelly Services is proud to be an Equal Employment Opportunity and Affirmative Action employer. We welcome, value, and embrace diversity at all levels and are committed to building a team that is inclusive of a variety of backgrounds, communities, perspectives, and abilities. At Kelly, we believe that the more inclusive we are, the better services we can provide. Requests for accommodation related to our application process can be directed to Kelly’s Human Resource Knowledge Center. Kelly complies with the requirements of California’s state and local Fair Chance laws. A conviction does not automatically bar individuals from employment. Kelly participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.
Acerca
de kellyEl trabajo lo cambia todo. Y en Kelly, estamos obsesionados con dónde te puede llevar. Para nosotros, se trata de algo más que simplemente aceptar su próxima oportunidad laboral. Es el combustible que impulsa cada próximo paso de tu vida. Es el efecto dominó que cambia y mejora todo para su familia, su comunidad y el mundo. Es por eso que, aquí en Kelly, estamos dedicados a brindarle oportunidades ilimitadas para enriquecer su vida; solo pregúntele a las 300,000 personas que empleamos cada año.
Kelly Services se enorgullece de ser un empleador que ofrece igualdad de oportunidades de empleo y acción afirmativa. Damos la bienvenida, valoramos y aceptamos la diversidad en todos los niveles y estamos comprometidos a construir un equipo que incluya una variedad de orígenes, comunidades, perspectivas y habilidades. En Kelly, creemos que cuanto más inclusivos seamos, mejores servicios podemos brindar. Las solicitudes de adaptaciones relacionadas con nuestro proceso de solicitud pueden dirigirse al Centro de conocimiento de recursos humanos de Kelly. Kelly cumple con los requisitos de las leyes locales y estatales de Oportunidad Justa de California. Una condena no excluye automáticamente a las personas del empleo.
Salary : $30