What are the responsibilities and job description for the International Order Management Specialist position at Kelly?
Job Posting: International Order Management Specialist
Location: Chelmsford, MA
Salary: $25 - $30 per hour
Job Summary
In a hybrid role from our head office in Chelmsford, MA, you will be a key part of the International Order Management team. This position is ideal for a customer service professional interested in establishing themselves in a matrix environment. Specific Order Management experience is not required; extensive training will be provided.
Essential Functions
Get a complete career fit with Kelly®.
You’re looking to keep your career moving onward and upward, and we’re here to help you do just that. Our staffing experts connect you with top companies for opportunities where you can learn, grow, and thrive. Jobs that fit your skills and experience, and most importantly, fit right on your path of where you want to go in your career.
About Kelly
Work changes everything. And at Kelly, we’re obsessed with where it can take you. To us, it’s about more than simply accepting your next job opportunity. It’s the fuel that powers every next step of your life. It’s the ripple effect that changes and improves everything for your family, your community, and the world. Which is why, here at Kelly, we are dedicated to providing you with limitless opportunities to enrich your life—just ask the 300,000 people we employ each year.
Kelly is committed to providing equal employment opportunities to all qualified employees and applicants regardless of race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, age, marital status, pregnancy, genetic information, or any other legally protected status, and we take affirmative action to recruit, employ, and advance qualified individuals with disabilities and protected veterans in the workforce. Requests for accommodation related to our application process can be directed to the Kelly Human Resource Knowledge Center. Kelly complies with the requirements of California’s state and local Fair Chance laws. A conviction does not automatically bar individuals from employment. Kelly participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.
Location: Chelmsford, MA
Salary: $25 - $30 per hour
Job Summary
In a hybrid role from our head office in Chelmsford, MA, you will be a key part of the International Order Management team. This position is ideal for a customer service professional interested in establishing themselves in a matrix environment. Specific Order Management experience is not required; extensive training will be provided.
Essential Functions
- Review, enter, and fulfill international customer purchase orders, including Intercompany and Mission in Motion order types.
- Process orders received using a cloud-based ERP System.
- Review purchase orders for accuracy in part numbers.
- Process RMA, Credit, and Bill Only requests.
- Resolve order-related issues with customers and/or sales personnel.
- Create Pro-Forma invoices as needed.
- Manage the order pool and review backlog on a daily basis.
- Collaborate with internal departments to address customer needs from both a product understanding and ordering perspective.
- Document unique customer requirements and ensure communication with responsible parties.
- Supply Logistics with necessary documents to expedite the shipping process.
- Work closely with District/Region Sales Managers and their teams to ensure complete customer satisfaction.
- 2-3 years of customer service experience.
- Proven experience with Excel for weekly reporting; familiarity with a CRM system is preferred.
- Knowledge of Oracle export documentation is advantageous.
- Strong attention to detail and the ability to work independently.
- Ability to multi-task, comprehend complex configurations, and follow up effectively.
- Must be able to travel to the Chelmsford office a minimum of 3 days a week.
Get a complete career fit with Kelly®.
You’re looking to keep your career moving onward and upward, and we’re here to help you do just that. Our staffing experts connect you with top companies for opportunities where you can learn, grow, and thrive. Jobs that fit your skills and experience, and most importantly, fit right on your path of where you want to go in your career.
About Kelly
Work changes everything. And at Kelly, we’re obsessed with where it can take you. To us, it’s about more than simply accepting your next job opportunity. It’s the fuel that powers every next step of your life. It’s the ripple effect that changes and improves everything for your family, your community, and the world. Which is why, here at Kelly, we are dedicated to providing you with limitless opportunities to enrich your life—just ask the 300,000 people we employ each year.
Kelly is committed to providing equal employment opportunities to all qualified employees and applicants regardless of race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, age, marital status, pregnancy, genetic information, or any other legally protected status, and we take affirmative action to recruit, employ, and advance qualified individuals with disabilities and protected veterans in the workforce. Requests for accommodation related to our application process can be directed to the Kelly Human Resource Knowledge Center. Kelly complies with the requirements of California’s state and local Fair Chance laws. A conviction does not automatically bar individuals from employment. Kelly participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.
Salary : $25 - $30