What are the responsibilities and job description for the Inside Customer Account Manager position at Kelly?
Inside Customer Account Manager
Temp-to-Hire or Direct Hire
Foxborough, MA
$55-65k
The Inside Customer Account Manager Will
As part of our promise to talent, Kelly supports those who work with us through a variety of benefits, perks, and work-related resources. Kelly offers eligible employees voluntary benefit plans including medical, dental, vision, telemedicine, term life, whole life, accident insurance, critical illness, a legal plan, and short-term disability. As a Kelly employee, you will have access to a retirement savings plan, service bonus and holiday pay plans (earn up to eight paid holidays per benefit year), and a transit spending account. In addition, employees are entitled to earn paid sick leave under the applicable state or local plan. Click here for more information on benefits and perks that may be available to you as a member of the Kelly Talent Community.
Get a complete career fit with Kelly®.
You’re looking to keep your career moving onward and upward, and we’re here to help you do just that. Our staffing experts connect you with top companies for opportunities where you can learn, grow, and thrive. Jobs that fit your skills and experience, and most importantly, fit right on your path of where you want to go in your career.
About Kelly
Work changes everything. And at Kelly, we’re obsessed with where it can take you. To us, it’s about more than simply accepting your next job opportunity. It’s the fuel that powers every next step of your life. It’s the ripple effect that changes and improves everything for your family, your community, and the world. Which is why, here at Kelly, we are dedicated to providing you with limitless opportunities to enrich your life—just ask the 300,000 people we employ each year.
Kelly is committed to providing equal employment opportunities to all qualified employees and applicants regardless of race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, age, marital status, pregnancy, genetic information, or any other legally protected status, and we take affirmative action to recruit, employ, and advance qualified individuals with disabilities and protected veterans in the workforce. Requests for accommodation related to our application process can be directed to the Kelly Human Resource Knowledge Center. Kelly complies with the requirements of California’s state and local Fair Chance laws. A conviction does not automatically bar individuals from employment. Kelly participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.
Temp-to-Hire or Direct Hire
Foxborough, MA
$55-65k
- Position is fully onsite
- Company is currently located in Norwood but moving to Foxborough in May 2026
The Inside Customer Account Manager Will
- Manage a portfolio of customer accounts, acting as their main contact for all inquiries and needs
- Provide timely and effective communication to address customer questions, concerns, and requests
- Prepare and deliver accurate quotes based on customer-provided specifications, drawings, and requirements
- Accurately process customer orders from initiation through to delivery, including coordination with internal teams
- Work closely with sales, production, and logistics teams to ensure smooth order processing and delivery
- Foster and maintain long-term relationships with key accounts to ensure repeat business
- Work closely with the sales team to identify opportunities for account growth and new sales
- Track and report on customer orders, sales progress, and account statuses
- Quickly identify and resolve any issues related to orders, delivery, or product quality
- Maintain accurate and up-to-date customer account records in CRM and other relevant systems
- Negotiate terms, pricing, and close sales deals effectively, ensuring customer satisfaction and profitability
- Provide basic technical assistance related to product specifications and applications
- Check inventory availability and communicate delivery timelines
- Verify and adjust prices, ensuring accuracy
- Maintain sales order master files, customer lists, and purchase orders
- 2-4 years in account management, customer service, or inside sales roles, preferably in the manufacturing or industrial sector
- Strong communication and interpersonal skills.
- Proficiency with ERP software and Microsoft Office Suite (Excel, Word, etc.)
- Ability to manage multiple accounts and prioritize tasks in a fast-paced environment
- Excellent problem-solving skills with a high level of attention to detail
- Ability to read and understand technical specifications and drawings
- Solid understanding of sales principles and customer service practices
- Team-oriented with a proactive, customer-focused approach
- High level of accuracy in order processing and data management
- Professional phone manners and excellent written communication skills
As part of our promise to talent, Kelly supports those who work with us through a variety of benefits, perks, and work-related resources. Kelly offers eligible employees voluntary benefit plans including medical, dental, vision, telemedicine, term life, whole life, accident insurance, critical illness, a legal plan, and short-term disability. As a Kelly employee, you will have access to a retirement savings plan, service bonus and holiday pay plans (earn up to eight paid holidays per benefit year), and a transit spending account. In addition, employees are entitled to earn paid sick leave under the applicable state or local plan. Click here for more information on benefits and perks that may be available to you as a member of the Kelly Talent Community.
Get a complete career fit with Kelly®.
You’re looking to keep your career moving onward and upward, and we’re here to help you do just that. Our staffing experts connect you with top companies for opportunities where you can learn, grow, and thrive. Jobs that fit your skills and experience, and most importantly, fit right on your path of where you want to go in your career.
About Kelly
Work changes everything. And at Kelly, we’re obsessed with where it can take you. To us, it’s about more than simply accepting your next job opportunity. It’s the fuel that powers every next step of your life. It’s the ripple effect that changes and improves everything for your family, your community, and the world. Which is why, here at Kelly, we are dedicated to providing you with limitless opportunities to enrich your life—just ask the 300,000 people we employ each year.
Kelly is committed to providing equal employment opportunities to all qualified employees and applicants regardless of race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, age, marital status, pregnancy, genetic information, or any other legally protected status, and we take affirmative action to recruit, employ, and advance qualified individuals with disabilities and protected veterans in the workforce. Requests for accommodation related to our application process can be directed to the Kelly Human Resource Knowledge Center. Kelly complies with the requirements of California’s state and local Fair Chance laws. A conviction does not automatically bar individuals from employment. Kelly participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.
Salary : $55,000 - $65,000