What are the responsibilities and job description for the Field Service Technician position at Kelly?
Direct Hire Field Service Technician (Plastics Processing Equipment)
Location: Kent, OH (Training location) Remote/Hybrid after training
Travel: Must be able to travel domestic & internationally
MUST HAVE VALID PASSPORT
Position Overview
Compensation is based on experience
As a Field Service Technician, you’ll be the primary technical representative to our customers for all product installation, maintenance, and repair needs. This role offers hands-on work with sophisticated machinery and the opportunity for extensive national and international travel. After in-depth training at our Kent facility, you’ll transition to a remote or hybrid schedule that accommodates your project-based travel.
Key Responsibilities
As part of our promise to talent, Kelly supports those who work with us through a variety of benefits, perks, and work-related resources. Kelly offers eligible employees voluntary benefit plans including medical, dental, vision, telemedicine, term life, whole life, accident insurance, critical illness, a legal plan, and short-term disability. As a Kelly employee, you will have access to a retirement savings plan, service bonus and holiday pay plans (earn up to eight paid holidays per benefit year), and a transit spending account. In addition, employees are entitled to earn paid sick leave under the applicable state or local plan. Click here for more information on benefits and perks that may be available to you as a member of the Kelly Talent Community.
Put your skills to work.
There are a lot of different light industrial jobs out there. Kelly® Professional & Industrial recruiters are focused on only offering opportunities with companies that provide competitive pay, safe work environments, and cultures that recognize your value. Whether you’re looking for flexible shifts, performance bonuses, or a progressive work culture-we’re dedicated to finding the very best opportunities for you.
About Kelly
Work changes everything. And at Kelly, we’re obsessed with where it can take you. To us, it’s about more than simply accepting your next job opportunity. It’s the fuel that powers every next step of your life. It’s the ripple effect that changes and improves everything for your family, your community, and the world. Which is why, here at Kelly, we are dedicated to providing you with limitless opportunities to enrich your life-just ask the 300,000 people we employ each year.
Kelly is committed to providing equal employment opportunities to all qualified employees and applicants regardless of race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, age, marital status, pregnancy, genetic information, or any other legally protected status, and we take affirmative action to recruit, employ, and advance qualified individuals with disabilities and protected veterans in the workforce. Requests for accommodation related to our application process can be directed to the Kelly Human Resource Knowledge Center. Kelly complies with the requirements of California’s state and local Fair Chance laws. A conviction does not automatically bar individuals from employment. Kelly participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.
Kelly may use AI-powered tools during the recruitment and hiring process. For full details, including how Kelly uses AI, your rights, and how to request a reasonable accommodation, visit the Recruitment Artificial Intelligence Notice.
Location: Kent, OH (Training location) Remote/Hybrid after training
Travel: Must be able to travel domestic & internationally
MUST HAVE VALID PASSPORT
Position Overview
Compensation is based on experience
As a Field Service Technician, you’ll be the primary technical representative to our customers for all product installation, maintenance, and repair needs. This role offers hands-on work with sophisticated machinery and the opportunity for extensive national and international travel. After in-depth training at our Kent facility, you’ll transition to a remote or hybrid schedule that accommodates your project-based travel.
Key Responsibilities
- Serve as THE on-site technical expert
- Independently travel to customer locations—domestic and global—for equipment installation, troubleshooting, maintenance, and repair
- Conduct yearly follow-up calls and site visits to ensure customer satisfaction
- Provide end-user training at customer sites and facilities
- Plan and coordinate logistics for service visits, including travel and expense reporting
- Act as a liaison between customers and engineering, manufacturing, and parts/sales teams
- Collect customer feedback and relay continuous improvement opportunities
- Promote quality, safety, and environmental compliance in all activities
- Support other duties as assigned by management
- High School diploma or equivalent
- Strong mechanical aptitude
- Valid US Driver’s License & Passport (must be able to book rental cars for travel)
- Excellent organizational, verbal, and written communication skills
- Self-directed, independent worker; skilled at problem-solving and proactive issue avoidance
- Strong team player with a customer-focused mindset
- Technical training in electrical systems (single-phase, 3-phase, or low voltage)
- Experience with logic circuits, electric motors, mechanical devices, or plastic processing
- Experience using measuring and test equipment (micrometers, multimeters, etc.)
- Prior field service or global travel experience
- Second language proficiency
- Ability to lift up to 50 lbs, and perform physical tasks such as standing, walking, bending, kneeling, crouching, crawling, and climbing
- Ability to work in both office and industrial settings; exposure to loud noise, moving parts, and airborne particles may occur (PPE provided)
- Occasional extended periods of sitting during international flights
- Ability to meet vision requirements (close, distance, color, peripheral, and depth perception, focus adjustment)
- Standard schedule: Mon-Fri
- After comprehensive training (6-12 months in Kent, OH), position is hybrid/remote with approximately 50% travel, including some weekends as required
As part of our promise to talent, Kelly supports those who work with us through a variety of benefits, perks, and work-related resources. Kelly offers eligible employees voluntary benefit plans including medical, dental, vision, telemedicine, term life, whole life, accident insurance, critical illness, a legal plan, and short-term disability. As a Kelly employee, you will have access to a retirement savings plan, service bonus and holiday pay plans (earn up to eight paid holidays per benefit year), and a transit spending account. In addition, employees are entitled to earn paid sick leave under the applicable state or local plan. Click here for more information on benefits and perks that may be available to you as a member of the Kelly Talent Community.
Put your skills to work.
There are a lot of different light industrial jobs out there. Kelly® Professional & Industrial recruiters are focused on only offering opportunities with companies that provide competitive pay, safe work environments, and cultures that recognize your value. Whether you’re looking for flexible shifts, performance bonuses, or a progressive work culture-we’re dedicated to finding the very best opportunities for you.
About Kelly
Work changes everything. And at Kelly, we’re obsessed with where it can take you. To us, it’s about more than simply accepting your next job opportunity. It’s the fuel that powers every next step of your life. It’s the ripple effect that changes and improves everything for your family, your community, and the world. Which is why, here at Kelly, we are dedicated to providing you with limitless opportunities to enrich your life-just ask the 300,000 people we employ each year.
Kelly is committed to providing equal employment opportunities to all qualified employees and applicants regardless of race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, age, marital status, pregnancy, genetic information, or any other legally protected status, and we take affirmative action to recruit, employ, and advance qualified individuals with disabilities and protected veterans in the workforce. Requests for accommodation related to our application process can be directed to the Kelly Human Resource Knowledge Center. Kelly complies with the requirements of California’s state and local Fair Chance laws. A conviction does not automatically bar individuals from employment. Kelly participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.
Kelly may use AI-powered tools during the recruitment and hiring process. For full details, including how Kelly uses AI, your rights, and how to request a reasonable accommodation, visit the Recruitment Artificial Intelligence Notice.
Salary : $25 - $35