Desktop Support Specialist

Important information: To be immediately considered, please send an updated version of your resume to somp767@kellyservices.com.

Title: Computer Support Associate

Location: East Moline, IL, 61244

Duration: Until 09/2028

W2 Contract (No C2C)

Pay rate: $27 per hour

Onsite

Job Description:

• To provide onsite deskside Tier 2 support to the John Deere Commons location we well as assistance to Deere’s remote Training and Demo sites through performing the following duties
• Job Duties:
• Performs/monitors standard processes or operations that are highly stable and/or relatively consistent in how to fix. TYPICAL EXAMPLES: imaging computers, replacing printer toner, disposing of outdated assets, and resolving trouble tickets from ServiceNow queues.
• Documents recording and/or distributing information. Has some breadth, depth and/or frequency of interaction with external contacts. Typical examples include updating assets in Asset Center, following KB articles for problem resolution, and following unit specific processes.
• Responsible for effective e-mail communications and ability to create and maintain basic
• documents/records: TYPICAL EXAMPLES: --contact lists --process logs --problem incidence reports --customer information updates – exterior ship orders --inventory, maintenance or other service records--handling standard facilities administration requests
• Responsible for recognizing problems with the processes/operations supported. Is responsible for resolving those problems with pre- established and documented solutions. Is responsible for reporting to others those problems that fall outside the scope of established procedures.
• Maintains equipment, supplies, data supporting processes or operations. Typical examples includes scheduling routine equipment maintenance, ordering supplies, monitoring inventory, updating data records, and interacting with suppliers.
• Applies some technical knowledge in the support of processes or operations TYPICAL EXAMPLES: --understanding basic printer operations to replace toner and pickup rollers, performing trouble shooting by following KB article to resolve end user tickets.

Job Requirements:

• Knowledge of computing and networking concepts and fundamentals
• Ability to use standard desktop load applications such as Microsoft Office plus intranet and internet functions.
• Knowledge of computer security policies and a general overall knowledge of computer security concepts.
• 1 year or more IT experience preferred, but recent college graduates will be considered
• Up to 25% travel time as this position supports the Deere Training and Demo sites as well.

Education Requirements:

• Degree in an Information Technology discipline or equivalent experience. - High School or secondary diploma or equivalent

Additional Information:

• This is a 1st shift, ONSITE position (with some travel as mentioned above)
• OT/weekend/ On-call is possible but rare
• In addition to the requirements listed in the template, this position also includes travel to remote locations across the country that are not large enough to have onsite IT teams.