What are the responsibilities and job description for the Customer Support Representative position at Kelly?
Job Title: Customer Support Representative I
Location: 100% Remote (Position based out of White Plains, NY)
Job Summary
Join Wolters Kluwer as a Customer Support Representative! This position provides technical and application support to internal and external clients. Ideal candidates will use their strong analytical, organizational, and communication skills to troubleshoot and resolve issues with enterprise applications. You'll deliver superior client service via phone, email, chat, and remote system access.
Key Responsibilities
Please submit your resume and a brief cover letter outlining your technical experience and customer support background.
As part of our promise to talent, Kelly supports those who work with us through a variety of benefits, perks, and work-related resources. Kelly offers eligible employees voluntary benefit plans including medical, dental, vision, telemedicine, term life, whole life, accident insurance, critical illness, a legal plan, and short-term disability. As a Kelly employee, you will have access to a retirement savings plan, service bonus and holiday pay plans (earn up to eight paid holidays per benefit year), and a transit spending account. In addition, employees are entitled to earn paid sick leave under the applicable state or local plan. Click here for more information on benefits and perks that may be available to you as a member of the Kelly Talent Community.
Get a complete career fit with Kelly®.
You’re looking to keep your career moving onward and upward, and we’re here to help you do just that. Our staffing experts connect you with top companies for opportunities where you can learn, grow, and thrive. Jobs that fit your skills and experience, and most importantly, fit right on your path of where you want to go in your career.
About Kelly
Work changes everything. And at Kelly, we’re obsessed with where it can take you. To us, it’s about more than simply accepting your next job opportunity. It’s the fuel that powers every next step of your life. It’s the ripple effect that changes and improves everything for your family, your community, and the world. Which is why, here at Kelly, we are dedicated to providing you with limitless opportunities to enrich your life—just ask the 300,000 people we employ each year.
Kelly is committed to providing equal employment opportunities to all qualified employees and applicants regardless of race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, age, marital status, pregnancy, genetic information, or any other legally protected status, and we take affirmative action to recruit, employ, and advance qualified individuals with disabilities and protected veterans in the workforce. Requests for accommodation related to our application process can be directed to the Kelly Human Resource Knowledge Center. Kelly complies with the requirements of California’s state and local Fair Chance laws. A conviction does not automatically bar individuals from employment. Kelly participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.
Location: 100% Remote (Position based out of White Plains, NY)
Job Summary
Join Wolters Kluwer as a Customer Support Representative! This position provides technical and application support to internal and external clients. Ideal candidates will use their strong analytical, organizational, and communication skills to troubleshoot and resolve issues with enterprise applications. You'll deliver superior client service via phone, email, chat, and remote system access.
Key Responsibilities
- Provide remote technical application support to clients and internal teams.
- Troubleshoot, research, and resolve product and application issues.
- Utilize clear and concise communication and documentation for all client interactions.
- Work across teams to resolve complex procedural and operational cases.
- Escalate issues requiring additional expertise.
- Apply independent judgment and troubleshooting methodologies.
- Contribute to team knowledge sharing and documentation.
- Develop product expertise and keep up-to-date with industry trends.
- Client research
- Data organization
- Interprofessional communication
- Excel
- Databases
- 1–5 years of experience in customer service or technical support.
- Strong analytical skills.
- Experience supporting enterprise applications is preferred.
- Ability to work independently and as part of a team.
- Excellent verbal and written communication skills.
- $20, Contractor, 40 hours per week
Please submit your resume and a brief cover letter outlining your technical experience and customer support background.
As part of our promise to talent, Kelly supports those who work with us through a variety of benefits, perks, and work-related resources. Kelly offers eligible employees voluntary benefit plans including medical, dental, vision, telemedicine, term life, whole life, accident insurance, critical illness, a legal plan, and short-term disability. As a Kelly employee, you will have access to a retirement savings plan, service bonus and holiday pay plans (earn up to eight paid holidays per benefit year), and a transit spending account. In addition, employees are entitled to earn paid sick leave under the applicable state or local plan. Click here for more information on benefits and perks that may be available to you as a member of the Kelly Talent Community.
Get a complete career fit with Kelly®.
You’re looking to keep your career moving onward and upward, and we’re here to help you do just that. Our staffing experts connect you with top companies for opportunities where you can learn, grow, and thrive. Jobs that fit your skills and experience, and most importantly, fit right on your path of where you want to go in your career.
About Kelly
Work changes everything. And at Kelly, we’re obsessed with where it can take you. To us, it’s about more than simply accepting your next job opportunity. It’s the fuel that powers every next step of your life. It’s the ripple effect that changes and improves everything for your family, your community, and the world. Which is why, here at Kelly, we are dedicated to providing you with limitless opportunities to enrich your life—just ask the 300,000 people we employ each year.
Kelly is committed to providing equal employment opportunities to all qualified employees and applicants regardless of race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, age, marital status, pregnancy, genetic information, or any other legally protected status, and we take affirmative action to recruit, employ, and advance qualified individuals with disabilities and protected veterans in the workforce. Requests for accommodation related to our application process can be directed to the Kelly Human Resource Knowledge Center. Kelly complies with the requirements of California’s state and local Fair Chance laws. A conviction does not automatically bar individuals from employment. Kelly participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.
Salary : $20