What are the responsibilities and job description for the Customer Support /Document Retrieval Company position at Kelly?
Work for a Legal Document Support Company in San Francisco
830-530 Monday-Friday
In - Office position Temp to hire with a starting pay of $22
Assist law offices and insurance companies with obtaining documents from individuals, companies and hospitals.
The general duties as a Client Support Analyst include interacting with clients via e-mail and over the phone to help resolve issues. This position will be the subject matter expert for all services offered by the company. The Client Support Analyst must be customer service driven, professional, and have strong cognitive skills.
Essential Job Functions
Trust the office staffing pioneer.
Finding the right job isn’t always easy. Kelly® Professional & Industrial takes the guesswork out of your job search by connecting you with great opportunities that work for you. That means your schedule, your interests, and your career plan. In fact, our company created the staffing industry with the goal of connecting people with great office jobs—so you could say we’re pretty good at it!
About Kelly
Work changes everything. And at Kelly, we’re obsessed with where it can take you. To us, it’s about more than simply accepting your next job opportunity. It’s the fuel that powers every next step of your life. It’s the ripple effect that changes and improves everything for your family, your community, and the world. Which is why, here at Kelly, we are dedicated to providing you with limitless opportunities to enrich your life—just ask the 300,000 people we employ each year.
Kelly is committed to providing equal employment opportunities to all qualified employees and applicants regardless of race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, age, marital status, pregnancy, genetic information, or any other legally protected status, and we take affirmative action to recruit, employ, and advance qualified individuals with disabilities and protected veterans in the workforce. Requests for accommodation related to our application process can be directed to the Kelly Human Resource Knowledge Center. Kelly complies with the requirements of California’s state and local Fair Chance laws. A conviction does not automatically bar individuals from employment. Kelly participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.
830-530 Monday-Friday
In - Office position Temp to hire with a starting pay of $22
Assist law offices and insurance companies with obtaining documents from individuals, companies and hospitals.
The general duties as a Client Support Analyst include interacting with clients via e-mail and over the phone to help resolve issues. This position will be the subject matter expert for all services offered by the company. The Client Support Analyst must be customer service driven, professional, and have strong cognitive skills.
Essential Job Functions
- Investigate and research problems thereby ensuring proper corrective action is taken
- Quickly address client and sales partner inquires and resolve any issues to final resolution
- Set-up new client accounts via the company portal
- Direct, coach, and prepare new clients to use portal features
- Complete front-end processing for settled cases
- Perform transcript/video status checks
- Field incoming inquiries from clients around price quotes for jobs which have already been performed
- Work with other departments as needed to swiftly resolve issues and/or requests
- Express genuine interest and retain knowledge of the type of legal services offered
- Ensure service level agreements are consistently meet or exceeded
- High school diploma or equivalent required; Associate degree a plus
- 3 or more years as a customer service or solutions specialist
- Professional e-mail and phone etiquette
- Industry experience preferred but not required
- Prior administrative/office experience a plus
- Great attention to detail and strong listening skills
Trust the office staffing pioneer.
Finding the right job isn’t always easy. Kelly® Professional & Industrial takes the guesswork out of your job search by connecting you with great opportunities that work for you. That means your schedule, your interests, and your career plan. In fact, our company created the staffing industry with the goal of connecting people with great office jobs—so you could say we’re pretty good at it!
About Kelly
Work changes everything. And at Kelly, we’re obsessed with where it can take you. To us, it’s about more than simply accepting your next job opportunity. It’s the fuel that powers every next step of your life. It’s the ripple effect that changes and improves everything for your family, your community, and the world. Which is why, here at Kelly, we are dedicated to providing you with limitless opportunities to enrich your life—just ask the 300,000 people we employ each year.
Kelly is committed to providing equal employment opportunities to all qualified employees and applicants regardless of race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, age, marital status, pregnancy, genetic information, or any other legally protected status, and we take affirmative action to recruit, employ, and advance qualified individuals with disabilities and protected veterans in the workforce. Requests for accommodation related to our application process can be directed to the Kelly Human Resource Knowledge Center. Kelly complies with the requirements of California’s state and local Fair Chance laws. A conviction does not automatically bar individuals from employment. Kelly participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.
Salary : $22
