What are the responsibilities and job description for the Customer Service Representative position at Kelly?
Customer Service Representative
📍 Minden, NV – Fully Onsite
💰 $20.50–$26.00/hour
🕐 Monday–Friday | 7:00 AM–4:00 PM
📌 Permanent/Full-Time
What You’ll Do:
- Process customer orders by phone, email, online, mail, and fax
- Accurately enter orders into the ERP system, schedule orders, and coordinate releases to Shipping
- Answer customer questions regarding accounts, pricing, sizing, order status, and changes
- Set up new customer accounts and assist with credit references and account follow-up
- Handle invoicing, credits, credit adjustments, rebilling, and Return Authorizations
- Work closely with Materials, Production, Inventory Control, Tech Support, and Shipping to resolve customer needs
- Communicate order changes and updates to customers in a timely manner
- Assist with month-end reporting and other administrative tasks
- Provide backup coverage for the switchboard and front desk as needed
What We’re Looking For:
- 2 years of customer service experience
- Experience in a manufacturing or production environment a plus
- Strong attention to detail and accurate data entry skills
- Experience working in an ERP system
- Solid Excel skills, including the ability to create spreadsheets using formulas
- Strong written and verbal communication skills
- Ability to manage multiple priorities, work under deadlines, and follow through on customer requests
- A customer-focused, team-oriented approach
If you're looking for a stable customer service opportunity where you can work closely with customers and multiple internal teams, we'd like to hear from you!
Salary : $21 - $26