What are the responsibilities and job description for the Customer Service Representative position at Kelly?
Think the best job opportunities are far away? Think again. Great opportunities are right here in your backyard. Kelly® is looking for a Customer Account Specialist to work at a premier industry leader in Johnston, IA. Let us help you grow at work and discover the next step in your career, all while being a vital part of your community.
Salary: $18.78/hour
Shift: 7am-6pm CST (Mon-Fri), 8am-12pm (Sat), occasional holidays/overtime, any 8-hour shift in support window
Why You Should Apply To Be Customer Account Specialist
Once you apply, you’ll proceed to next steps if your skills and experience look like a good fit. But don’t worry—even if this position doesn’t work out, you’re still in our network. That means all of our recruiters will have access to your profile, expanding your opportunities even more.
Helping you discover what’s next in your career is what we’re all about, so let’s get to work. Apply to be Customer Account Specialist today!
As part of our promise to talent, Kelly supports those who work with us through a variety of benefits, perks, and work-related resources. Kelly offers eligible employees voluntary benefit plans including medical, dental, vision, telemedicine, term life, whole life, accident insurance, critical illness, a legal plan, and short-term disability. As a Kelly employee, you will have access to a retirement savings plan, service bonus and holiday pay plans (earn up to eight paid holidays per benefit year), and a transit spending account. In addition, employees are entitled to earn paid sick leave under the applicable state or local plan. Click here for more information on benefits and perks that may be available to you as a member of the Kelly Talent Community.
Get a complete career fit with Kelly®.
You’re looking to keep your career moving onward and upward, and we’re here to help you do just that. Our staffing experts connect you with top companies for opportunities where you can learn, grow, and thrive. Jobs that fit your skills and experience, and most importantly, fit right on your path of where you want to go in your career.
About Kelly
Work changes everything. And at Kelly, we’re obsessed with where it can take you. To us, it’s about more than simply accepting your next job opportunity. It’s the fuel that powers every next step of your life. It’s the ripple effect that changes and improves everything for your family, your community, and the world. Which is why, here at Kelly, we are dedicated to providing you with limitless opportunities to enrich your life—just ask the 300,000 people we employ each year.
Kelly is committed to providing equal employment opportunities to all qualified employees and applicants regardless of race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, age, marital status, pregnancy, genetic information, or any other legally protected status, and we take affirmative action to recruit, employ, and advance qualified individuals with disabilities and protected veterans in the workforce. Requests for accommodation related to our application process can be directed to the Kelly Human Resource Knowledge Center. Kelly complies with the requirements of California’s state and local Fair Chance laws. A conviction does not automatically bar individuals from employment. Kelly participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.
Salary: $18.78/hour
Shift: 7am-6pm CST (Mon-Fri), 8am-12pm (Sat), occasional holidays/overtime, any 8-hour shift in support window
Why You Should Apply To Be Customer Account Specialist
- Competitive pay rate of $18.78/hour.
- Opportunity to earn up to $2,000 in retention bonuses ($1,000 at 6 months, $1,000 after assignment completion).
- Gain experience with a respected, premier industry leader.
- Develop your customer service and digital communication skills in a supportive environment.
- Temporary/contingent role—great for gaining experience and expanding your professional network.
- Providing advanced product and service information to customers and responding to moderately complex inquiries.
- Recording and processing custom/special orders and coordinating with internal teams.
- Managing escalated customer situations and obtaining managerial approvals as necessary.
- Building new customer relationships through proactive outreach.
- Acting as the first point of contact for resolving customer queries and complaints.
- Scheduling follow-up actions and maintaining accurate CRM records.
- Interviewing customers to clarify requirements and gather detailed information.
- Delivering exceptional service to encourage ongoing product and service use.
- Adhering to organizational policies, procedures, and industry regulations.
- Pursuing ongoing professional development and training as required.
- Have High School Diploma, prefer candidates with a Degree
- Bring 1 to 3 years of relevant customer support experience.
- Possess strong digital communication and customer service skills.
- Are customer-focused and skilled at building rapport and loyalty.
- Are confident initiating sales conversations and skilled in in-depth questioning.
- Can effectively handle and resolve customer indifference and complex issues.
- Are available to work any 8-hour shift within the support window, including occasional holidays or overtime.
Once you apply, you’ll proceed to next steps if your skills and experience look like a good fit. But don’t worry—even if this position doesn’t work out, you’re still in our network. That means all of our recruiters will have access to your profile, expanding your opportunities even more.
Helping you discover what’s next in your career is what we’re all about, so let’s get to work. Apply to be Customer Account Specialist today!
As part of our promise to talent, Kelly supports those who work with us through a variety of benefits, perks, and work-related resources. Kelly offers eligible employees voluntary benefit plans including medical, dental, vision, telemedicine, term life, whole life, accident insurance, critical illness, a legal plan, and short-term disability. As a Kelly employee, you will have access to a retirement savings plan, service bonus and holiday pay plans (earn up to eight paid holidays per benefit year), and a transit spending account. In addition, employees are entitled to earn paid sick leave under the applicable state or local plan. Click here for more information on benefits and perks that may be available to you as a member of the Kelly Talent Community.
Get a complete career fit with Kelly®.
You’re looking to keep your career moving onward and upward, and we’re here to help you do just that. Our staffing experts connect you with top companies for opportunities where you can learn, grow, and thrive. Jobs that fit your skills and experience, and most importantly, fit right on your path of where you want to go in your career.
About Kelly
Work changes everything. And at Kelly, we’re obsessed with where it can take you. To us, it’s about more than simply accepting your next job opportunity. It’s the fuel that powers every next step of your life. It’s the ripple effect that changes and improves everything for your family, your community, and the world. Which is why, here at Kelly, we are dedicated to providing you with limitless opportunities to enrich your life—just ask the 300,000 people we employ each year.
Kelly is committed to providing equal employment opportunities to all qualified employees and applicants regardless of race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, age, marital status, pregnancy, genetic information, or any other legally protected status, and we take affirmative action to recruit, employ, and advance qualified individuals with disabilities and protected veterans in the workforce. Requests for accommodation related to our application process can be directed to the Kelly Human Resource Knowledge Center. Kelly complies with the requirements of California’s state and local Fair Chance laws. A conviction does not automatically bar individuals from employment. Kelly participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.
Salary : $19