Customer Service Representative III

Employment: 12 months with a chance of term extension

Shift: Day Shift | Monday to Friday | 8AM to 5PM | Onsite

Pay Rate: $18/hr

Summary Of Responsibilities

The Customer Service Representative 3 is a customer-facing role at the Arizona Department of Revenue, focused on licensing and payment processing. The position requires assisting taxpayers, processing license applications, applying payments, and performing end-of-day reconciliation.

Responsibilities

• Receive, process, and apply payments for all tax types via cash, checks, debit/credit cards, and money orders.
• Assist taxpayers with licensing applications, updates, and inquiries.
• Provide guidance and information on licensing laws, rules, and procedures.
• Complete daily till reconciliation and end-of-day balancing.
• Maintain accuracy and professionalism in high-volume, customer-facing interactions.
• Work in-person at Mesa and Phoenix offices, adhering to office-specific business hours.
  
  

Must-haves

• Minimum 2 years of customer service experience.
• At least 1 year in a high-production environment.
• Experience handling cash and performing reconciliations.
• Proficiency in Google Suite.
• Strong communication, interpersonal, and problem-solving skills.
• Ability to work in-person at Mesa and Phoenix offices.
  
  

Skills Desired/Preferred

• Bilingual (English another language).
• Previous experience in government, licensing, or tax processing.
• Experience with CRM systems or payment processing software.
• Knowledge of tax or licensing regulations.
  
  

As part of our promise to talent, Kelly supports those who work with us through a variety of benefits, perks, and work-related resources. Kelly offers eligible employees voluntary benefit plans including medical, dental, vision, telemedicine, term life, whole life, accident insurance, critical illness, a legal plan, and short-term disability. As a Kelly employee, you will have access to a retirement savings plan, service bonus and holiday pay plans (earn up to eight paid holidays per benefit year), and a transit spending account. In addition, employees are entitled to earn paid sick leave under the applicable state or local plan. Click here for more information on benefits and perks that may be available to you as a member of the Kelly Talent Community.

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About Kelly

Work changes everything. And at Kelly, we’re obsessed with where it can take you. To us, it’s about more than simply accepting your next job opportunity. It’s the fuel that powers every next step of your life. It’s the ripple effect that changes and improves everything for your family, your community, and the world. Which is why, here at Kelly, we are dedicated to providing you with limitless opportunities to enrich your life—just ask the 300,000 people we employ each year.

Kelly is committed to providing equal employment opportunities to all qualified employees and applicants regardless of race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, age, marital status, pregnancy, genetic information, or any other legally protected status, and we take affirmative action to recruit, employ, and advance qualified individuals with disabilities and protected veterans in the workforce. Requests for accommodation related to our application process can be directed to the Kelly Human Resource Knowledge Center. Kelly complies with the requirements of California’s state and local Fair Chance laws. A conviction does not automatically bar individuals from employment. Kelly participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.