Customer Service Representative II

Kelly Services is hiring a Customer Service Representative II to support State of Arizona in Tucson (85705). This is a 9-month contract opportunity.

Pay: $16.00/hr

Schedule: 8:00 AM – 5:00 PM

Location: Tucson, AZ 85705

Contract: 9 months

Summary Of Role

The Customer Service Representative II interacts with customers to provide information in response to inquiries about products and services and to handle and resolve complaints. This role supports business operations by ensuring accurate information delivery and excellent customer service.

Key Responsibilities

• Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints
• Provide services such as license, registration, title, permit, or program eligibility information
• Ensure appropriate changes were made to resolve customers’ problems
• Maintain detailed records of customer interactions, inquiries, complaints, and actions taken
• Resolve service or billing complaints, including refunds, exchanges, or billing adjustments
• Complete contract forms, change of address records, or service discontinuance orders using computer systems
• Refer unresolved customer issues to appropriate departments for further investigation
• Determine service charges, collect payments, or arrange billing
• Contact customers regarding inquiries, claim results, or service adjustments
  
  

Requirements

• Knowledge of applicable program rules, regulations, policies, and procedures
• Strong understanding of customer service principles and practices
• Proficiency in the English language (grammar, spelling, and communication)
• Clerical and administrative experience, including record management and data entry
• Excellent active listening and communication skills
• Strong service orientation and problem-solving abilities
• Reading comprehension and critical thinking skills
  
  

Additional Information

• Office-based customer service role
• Opportunity to gain experience within a government agency environment
• Ideal for candidates with strong communication and administrative skills
  
  

As part of our promise to talent, Kelly supports those who work with us through a variety of benefits, perks, and work-related resources. Kelly offers eligible employees voluntary benefit plans including medical, dental, vision, telemedicine, term life, whole life, accident insurance, critical illness, a legal plan, and short-term disability. As a Kelly employee, you will have access to a retirement savings plan, service bonus and holiday pay plans (earn up to eight paid holidays per benefit year), and a transit spending account. In addition, employees are entitled to earn paid sick leave under the applicable state or local plan. Click here for more information on benefits and perks that may be available to you as a member of the Kelly Talent Community.

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About Kelly

Work changes everything. And at Kelly, we’re obsessed with where it can take you. To us, it’s about more than simply accepting your next job opportunity. It’s the fuel that powers every next step of your life. It’s the ripple effect that changes and improves everything for your family, your community, and the world. Which is why, here at Kelly, we are dedicated to providing you with limitless opportunities to enrich your life—just ask the 300,000 people we employ each year.

Kelly is committed to providing equal employment opportunities to all qualified employees and applicants regardless of race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, age, marital status, pregnancy, genetic information, or any other legally protected status, and we take affirmative action to recruit, employ, and advance qualified individuals with disabilities and protected veterans in the workforce. Requests for accommodation related to our application process can be directed to the Kelly Human Resource Knowledge Center. Kelly complies with the requirements of California’s state and local Fair Chance laws. A conviction does not automatically bar individuals from employment. Kelly participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.