What are the responsibilities and job description for the Bilingual Customer Support representative position at Kelly?
Bilingual Customer Care Specialist
Fluent Spanish and English Required | Remote Opportunity
We are seeking a Bilingual Customer Care Specialist who is fluent in both Spanish and English to join our customer service team. In this role, you will serve as a primary point of contact for customers, helping them resolve questions and concerns related to hazard insurance, mortgage banking, and property loss.
The ideal candidate is an excellent listener, patient problem solver, and compassionate communicator who is committed to providing a positive customer experience on every call.
Remote Work Eligibility
Remote candidates are welcome to apply. Exceptions may apply based on location and business requirements in the following states and jurisdictions:
Alaska, Arizona, California, Colorado, District of Columbia, Hawaii, Illinois, New Jersey, New York, Vermont, Washington, and Wyoming.
Why Consider This Role?
If you are a bilingual customer service professional who enjoys helping others, solving problems, and delivering excellent service, we encourage you to apply for the Bilingual Customer Care Specialist position.
As part of our promise to talent, Kelly supports those who work with us through a variety of benefits, perks, and work-related resources. Please note: The following benefits reflect Kelly's general offerings. Eligibility may vary by assignment, location, and job type. Kelly offers eligible employees voluntary benefit plans including medical, dental, vision, telemedicine, term life, whole life, accident insurance, critical illness, a legal plan, and short-term disability. As a Kelly employee, you will have access to a retirement savings plan, service bonus and holiday pay plans (earn up to eight paid holidays per benefit year), and a transit spending account. In addition, employees are entitled to earn paid sick leave under the applicable state or local plan. Click here for more information on benefits and perks that may be available to you as a member of the Kelly Talent Community.
Get a complete career fit with Kelly®.
You’re looking to keep your career moving onward and upward, and we’re here to help you do just that. Our staffing experts connect you with top companies for opportunities where you can learn, grow, and thrive. Jobs that fit your skills and experience, and most importantly, fit right on your path of where you want to go in your career.
About Kelly
Work changes everything. And at Kelly, we’re obsessed with where it can take you. To us, it’s about more than simply accepting your next job opportunity. It’s the fuel that powers every next step of your life. It’s the ripple effect that changes and improves everything for your family, your community, and the world. Which is why, here at Kelly, we are dedicated to providing you with limitless opportunities to enrich your life-just ask the 300,000 people we employ each year.
Kelly is committed to providing equal employment opportunities to all qualified employees and applicants regardless of race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, age, marital status, pregnancy, genetic information, or any other legally protected status, and we take affirmative action to recruit, employ, and advance qualified individuals with disabilities and protected veterans in the workforce. Requests for accommodation related to our application process can be directed to the Kelly Human Resource Knowledge Center. Kelly complies with the requirements of California’s state and local Fair Chance laws. A conviction does not automatically bar individuals from employment. Kelly participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.
Kelly may use AI-powered tools during the recruitment and hiring process. For full details, including how Kelly uses AI, your rights, and how to request a reasonable accommodation, visit the Recruitment Artificial Intelligence Notice.
Fluent Spanish and English Required | Remote Opportunity
We are seeking a Bilingual Customer Care Specialist who is fluent in both Spanish and English to join our customer service team. In this role, you will serve as a primary point of contact for customers, helping them resolve questions and concerns related to hazard insurance, mortgage banking, and property loss.
The ideal candidate is an excellent listener, patient problem solver, and compassionate communicator who is committed to providing a positive customer experience on every call.
Remote Work Eligibility
Remote candidates are welcome to apply. Exceptions may apply based on location and business requirements in the following states and jurisdictions:
Alaska, Arizona, California, Colorado, District of Columbia, Hawaii, Illinois, New Jersey, New York, Vermont, Washington, and Wyoming.
Why Consider This Role?
- Help and connect with people every day.
- Use your problem-solving skills to resolve customer concerns.
- Work in a fast-paced and constantly changing environment.
- Make a meaningful difference through excellent customer service.
- Use active listening and attention to detail to understand customer needs.
- Go above and beyond to create positive customer experiences.
- Receive comprehensive paid training.
- Learn new systems, policies, and processes.
- Enjoy opportunities for professional growth and advancement.
- Work in a performance-driven environment.
- Handle inbound customer calls in both Spanish and English.
- Research and resolve loan-level inquiries related to hazard insurance, mortgage banking, and property loss.
- Listen carefully to customer concerns and respond with patience, professionalism, and empathy.
- Take ownership of customer issues from initial contact through resolution.
- Ask thoughtful questions to understand each customer’s specific situation.
- Provide accurate, timely, and effective solutions.
- Proactively identify ways to help customers avoid future challenges.
- Navigate multiple systems while handling calls and reviewing account information.
- Document customer interactions accurately and thoroughly.
- Participate in special projects and take on additional responsibilities as needed.
- Adapt to changing priorities and business needs.
- Complete paid training, including classroom instruction, online learning, and side-by-side observations.
- Must be fluent in Spanish and English, both verbally and in writing.
- High school diploma or GED required.
- At least one year of work experience required.
- College degree with zero to one year of work experience preferred.
- Strong verbal, written, and listening skills.
- Excellent attention to detail.
- Genuine interest in helping people and creating positive customer experiences.
- Ability to take ownership of customer concerns and resolve them effectively.
- Strong problem-solving and critical-thinking skills.
- Ability to think creatively and identify effective solutions.
- Comfortable adapting to change and learning new processes.
- Ability to work effectively in a fast-paced environment.
- Strong multitasking and computer skills.
- Ability to manage calls, review account information, navigate multiple systems, and complete accurate documentation.
If you are a bilingual customer service professional who enjoys helping others, solving problems, and delivering excellent service, we encourage you to apply for the Bilingual Customer Care Specialist position.
As part of our promise to talent, Kelly supports those who work with us through a variety of benefits, perks, and work-related resources. Please note: The following benefits reflect Kelly's general offerings. Eligibility may vary by assignment, location, and job type. Kelly offers eligible employees voluntary benefit plans including medical, dental, vision, telemedicine, term life, whole life, accident insurance, critical illness, a legal plan, and short-term disability. As a Kelly employee, you will have access to a retirement savings plan, service bonus and holiday pay plans (earn up to eight paid holidays per benefit year), and a transit spending account. In addition, employees are entitled to earn paid sick leave under the applicable state or local plan. Click here for more information on benefits and perks that may be available to you as a member of the Kelly Talent Community.
Get a complete career fit with Kelly®.
You’re looking to keep your career moving onward and upward, and we’re here to help you do just that. Our staffing experts connect you with top companies for opportunities where you can learn, grow, and thrive. Jobs that fit your skills and experience, and most importantly, fit right on your path of where you want to go in your career.
About Kelly
Work changes everything. And at Kelly, we’re obsessed with where it can take you. To us, it’s about more than simply accepting your next job opportunity. It’s the fuel that powers every next step of your life. It’s the ripple effect that changes and improves everything for your family, your community, and the world. Which is why, here at Kelly, we are dedicated to providing you with limitless opportunities to enrich your life-just ask the 300,000 people we employ each year.
Kelly is committed to providing equal employment opportunities to all qualified employees and applicants regardless of race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, age, marital status, pregnancy, genetic information, or any other legally protected status, and we take affirmative action to recruit, employ, and advance qualified individuals with disabilities and protected veterans in the workforce. Requests for accommodation related to our application process can be directed to the Kelly Human Resource Knowledge Center. Kelly complies with the requirements of California’s state and local Fair Chance laws. A conviction does not automatically bar individuals from employment. Kelly participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.
Kelly may use AI-powered tools during the recruitment and hiring process. For full details, including how Kelly uses AI, your rights, and how to request a reasonable accommodation, visit the Recruitment Artificial Intelligence Notice.
Salary : $16