Clinical Operations Functional Manager

Kelly Science and Clinical FSP is currently seeking a Clinical Operations Functional Manager for a long-term engagement in Irvine, CA with one of our Global Medical Device clients. This position is hybrid. This person will join our Kelly FSP (Functional Service Provider) division, a managed solution provider and business unit of Kelly Services, Inc. This role is full-time and is offering full benefit options. As a Kelly FSP employee you will be eligible for Medical, Dental, Vision, 401K and a variety of other benefits to choose from. You will also be eligible for paid time off, including holiday, vacation, and sick/personal time.

Clinical Operations Functional Manager

SUMMARY

The Clinical Operations, Functional Manager reports to the Director of Kelly’s Functional Service Provider (FSP) program providing centrally managed solutions to clients across the US and EMEA. The Functional Manager is intended to provide operational, client relationship and resource management support for Clinical operations teams servicing one of our main clients based in the US and EMEA.

The Clinical Operations, Functional Manager maintains customer relationships, oversees operation activities, and contributes to the overall support and retainment of workforce teams

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RESPONSIBILITI

ESCustomer Relationshi

• psMaintain regular contact with clients/employees to ensure satisfaction surrounding existing program performance and workforce outpu
• t.Collect and disseminate client feedback through appropriate Kelly FSP leadership channels to service client nee
• dsProvide customer consultation and problem-solving recommendations with a focus on innovation and continuous improveme
• ntBring a holistic approach to all the solutions deployed to the customer at any given site or geography in your area of responsibilit
• y.Collaborate with all Kelly FSP stakeholders to deliver a scalable, efficient, and sustainable service delivery operations platform for this clien
• t.Achieve and exceed program goals across each product/solutio

n.Operations Manageme

• ntMaintain regular contact with Kelly Temporary Employees to ensure the followin
• g:Ensure client and candidate satisfacti
• onProgram processes are understo
• odTraining needs are recognized and address
• edProfessional development plans/opportunities are defined and guid
• edConduct formalized semi-annual and annual performance evaluatio
• nsConfer with appropriate Program Managers/VP of Operations to coordinate raises and bonus
• esEnsure industrial compliance of client needs through contractor traini
• ngTrain and Mentor Operations Personnel supporting the client accou
• ntOversee operations activities and ensure program alignment between internal and external partne
• rsConduct comprehensive interviews to assess candidates’ skills, experience, and suitability for the role, ensuring alignment with team and organizational need
• s.Develop and maintain high-level relationships with customers & talent supply chai
• n.Decision Tree Consultation & Collaboration with all internal and external stakeholder
• s.Participate in and support Governance reporting and QBR meetings through direct presentation or other media as requested and to a high standar
• d.Deliver and support business reviews and presentations to senior-level customer contacts as neede
• d.Ability to contribute to creation and execution of the strategic plan for the accoun

t.QUALIFICATIO

• NSBachelor's degree preferred with 5 years of leadership & management experien
• ceProven experience in clinical development/drug development process in various phases of development and therapy area
• s.Recent study management experience highly preferr
• edProven knowledge of project management tools and process
• esStrong understanding of FSP solutio
• nsStaffing services or talent management background in a leadership capacity preferre
• d.Experience with management/development of strategic solutions, technology savvy and process orientation neede
• d.Entrepreneurial spirit and drive coupled with a strong understanding of operations and how it ties into customer service is critica
• l.Strong goal orientation with a strong commitment to quality and ethical behavi
• orMust be detail oriented, technologically savvy, highly independent, and capable of working in a flexible environme
• ntExcellent oral and written communication skil
• lsWillingness to travel up to 25% between local sites if need