What are the responsibilities and job description for the Operations Processor position at Kelly and Careers?
SUMMARY: This is a cross-functional position that performs production support to multiple processes in providing exceptional customer service to our customers and the families they serve. In this role, you execute a variety of standardized tasks within multiple operational systems, such as functions related to transaction processing, data entry, archiving, researching and client interaction over the phone or email. As part of the Operations team, you may need to pivot to support ops processing as determined by resourcing levels, demand, and SLA’s. You will need to be comfortable in shifting gears and switching up work quickly. Dependability, accuracy, and attention to detail are key characteristics for success.
RESPONSIBILITIES:
- Perform daily operations functions including new business entry, payment posting, payment of distributions, contract service processing, reconciliation of outstanding cash items, customer service support and daily balancing.
- Accurately enter data into various trust and recordkeeping systems after thoroughly reviewing documents for completeness and accuracy.
- Research and resolve personal processing errors from internal control documents.
- Follow up with customers and resolve any issues such as missing information, incomplete, and inaccurate information in documents.
- Performs daily to help the team meet its quality and responsiveness measures.
- Maintain behaviors consistent with high performance and supportive team dynamics.
- Assist on team projects and additional duties as determined based on business needs.
- Assures compliance with all Bank policies, procedures, products and support systems.
REQUIREMENTS:
- Strong attention to detail and accuracy combined with the ability to quickly comprehend new topics
- Demonstrate effective communications skills with internal and external customers
- Demonstrated computer proficiency, particularly in the use Microsoft Office, Excel and Word
- Work respectfully with all team members in a collaborative environment
- Be willing to learn new skills, adapt to changing work priorities and shift focus as needed
- High school degree or equivalent
- One to two years of related work experience; prior banking, preneed or trust experience preferred
Pay: $13 - 17/hr
As part of our promise to talent, Kelly supports those who work with us through a variety of benefits, perks, and work-related resources. Kelly offers eligible employees voluntary benefit plans including medical, dental, vision, telemedicine, term life, whole life, accident insurance, critical illness, a legal plan, and short-term disability. As a Kelly employee, you will have access to a retirement savings plan, service bonus and holiday pay plans (earn up to eight paid holidays per benefit year), and a transit spending account. In addition, employees are entitled to earn paid sick leave under the applicable state or local plan.
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About Kelly
Work changes everything. And at Kelly, we’re obsessed with where it can take you. To us, it’s about more than simply accepting your next job opportunity. It’s the fuel that powers every next step of your life. It’s the ripple effect that changes and improves everything for your family, your community, and the world. Which is why, here at Kelly, we are dedicated to providing you with limitless opportunities to enrich your life—just ask the 300,000 people we employ each year.Kelly is committed to providing equal employment opportunities to all qualified employees and applicants regardless of race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, age, marital status, pregnancy, genetic information, or any other legally protected status, and we take affirmative action to recruit, employ, and advance qualified individuals with disabilities and protected veterans in the workforce. Requests for accommodation related to our application process can be directed to the Kelly Human Resource Knowledge Center. Kelly complies with the requirements of California’s state and local Fair Chance laws. A conviction does not automatically bar individuals from employment. Kelly participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.
Salary : $13 - $17