What are the responsibilities and job description for the Warehouse Inventory Support Associate (7a - 330p) position at Kelli's?
Description
At Kelli’s, We Give More—more support, more opportunity, more heart. As the nation’s leading family-owned wholesale distributor to over 13,000 gift shops across hospitals, resorts, casinos, pharmacies, and tourist destinations, we believe success comes from helping others succeed. We also serve some of the nation’s leading grocery retailers like Albertson’s, Kroger, Safeway, Publix and others with our Kelliloons™ Grab and Go Gifts.
We give our customers more than just products—we give them personalized service, strategic insight, and a trusted partner.
We give our team members more than just a job—we offer purpose, growth, and a place to build your Legacy.
Summary
We are seeking a proactive, detail-oriented Pick Support Associate to support our order fulfillment operation by minimizing picker downtime and maintaining inventory accuracy. This role serves as the first responder to pick bin inventory issues, quickly resolving shortages and discrepancies to keep order picking running efficiently. The ideal candidate is experienced operating a cherry picker forklift with strong problem-solving skills, a sense of urgency, and the ability to prioritize multiple tasks in a fast-paced warehouse environment.
Key Responsibilities
Education: High School Diploma or equivalent required.
Experience: 1 year of Cherry Picker (Order Picker) forklift experience required.
At Kelli’s, We Give More—more support, more opportunity, more heart. As the nation’s leading family-owned wholesale distributor to over 13,000 gift shops across hospitals, resorts, casinos, pharmacies, and tourist destinations, we believe success comes from helping others succeed. We also serve some of the nation’s leading grocery retailers like Albertson’s, Kroger, Safeway, Publix and others with our Kelliloons™ Grab and Go Gifts.
We give our customers more than just products—we give them personalized service, strategic insight, and a trusted partner.
We give our team members more than just a job—we offer purpose, growth, and a place to build your Legacy.
Summary
We are seeking a proactive, detail-oriented Pick Support Associate to support our order fulfillment operation by minimizing picker downtime and maintaining inventory accuracy. This role serves as the first responder to pick bin inventory issues, quickly resolving shortages and discrepancies to keep order picking running efficiently. The ideal candidate is experienced operating a cherry picker forklift with strong problem-solving skills, a sense of urgency, and the ability to prioritize multiple tasks in a fast-paced warehouse environment.
Key Responsibilities
- Respond immediately to picker callouts involving empty pick bins, inventory shortages, incorrect product, or damaged merchandise.
- Operate a Cherry Picker (Order Picker) forklift to retrieve product from backstock and replenish locations.
- Correct inventory discrepancies while ensuring pick bin inventory remains physically and systemically accurate.
- Use RF scanners and Warehouse Management System (WMS) transactions to complete replenishments and inventory adjustments.
- Record and document inventory discrepancies for root cause investigation.
- Perform cycle counts on backstock locations to identify and classify inventory issues.
- Partner with Inventory Control and warehouse leadership to verify discrepancies and improve inventory accuracy.
- Prioritize active picker support while balancing documentation and inventory investigation responsibilities.
- Safely operate material handling equipment while working at elevated heights.
- Maintain a clean, organized, and safe work environment.
- Support other warehouse operations as business needs require.
Education: High School Diploma or equivalent required.
Experience: 1 year of Cherry Picker (Order Picker) forklift experience required.
- Previous warehouse inventory, replenishment, or cycle counting experience preferred.
- Strong attention to detail with a commitment to maintaining inventory accuracy.
- Ability to quickly prioritize multiple requests in a fast-paced, deadline-driven environment.
- Comfortable making independent decisions while following established procedures.
- Experience using RF scanners and Warehouse Management Systems (WMS) preferred.
- Ability to safely lift up to 50 lbs., stand, bend, twist, and walk throughout the shift.
- Comfortable working at elevated heights.
- Strong communication and teamwork skills.
- Experience performing cycle counts or inventory control functions.
- Knowledge of warehouse replenishment processes.
- Experience troubleshooting inventory discrepancies.
- Forklift certification or ability to become certified.