What are the responsibilities and job description for the General Manager position at Kelli's?
Are you a strategic leader who thrives on accountability, continuous improvement, and empowering your team? Do you enjoy working in a fast-paced, purpose-driven environment where your leadership directly impacts operational success? If you're ready for a high-impact role and want to help shape the future of a growing company, we want to hear from you.
Kelli's is a trusted name in wholesale distribution, serving hospital gift shops and retailers across the country. As a family-owned business, we are built on values of hard work, integrity, and exceptional service. We’re looking for a General Manager who embodies these qualities and is ready to take our Production Warehouse operations area to the next level.
Job Description
- Big-Picture Thinking: Oversee multiple departments while aligning daily operations with strategic business goals.
- Process Improvement: Develop and implement Standard Operating Procedures (SOPs), evaluate workflows, and drive operational efficiency.
- Team Leadership: Guide supervisors and department heads, fostering a culture of ownership, collaboration, and continuous improvement.
- Cross-Department Collaboration: Ensure coordination across departments for seamless, efficient operations.
- Training and Development: Support the growth of team members through mentorship, performance feedback, and learning opportunities.
- Vendor Relations: Create and maintain a vendor compliance manual to uphold supply chain standards.
- Customer Focus: Assess customer satisfaction and work to continuously improve service levels.
- Cost Management: Monitor and evaluate costs, aiming to maximize efficiency and profitability.
- Safety and Compliance: Lead initiatives for workplace safety, risk management, and regulatory compliance, including programs like 5S.
- Culture and Integrity: Champion company values and maintain a high standard of ethics in all business practices.
Required Education and Experience
- Education: Bachelor's degree in Logistics, Supply Chain, Business, Engineering, or related field preferred
- Industry Experience: 3 years in a distribution environment, preferably wholesale
- Leadership Experience: 5 years in a supervisory or management role
- Technical Skills: Familiarity with Warehouse Management Systems (WMS) and proficiency in Microsoft Excel, PowerPoint, Word, and Access
- Leadership Skills: Strong communication, problem-solving, and team-building capabilities
- Mindset: Results-driven, proactive, and adaptable in a fast-paced environment
Our workplace is business casual, climate-controlled, and built around teamwork, training, and continuous improvement. We offer a competitive compensation package, including insurance benefits (health, dental, vision, life), a 401(k) plan, paid time off (PTO), and holidays.
Kelli’s Gift Shop Suppliers is an equal opportunity employer.