What are the responsibilities and job description for the Office Manager position at Kelley Uustal?
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About the job
We don’t build average teams.
And we’re intentional about the people we bring into this firm.
Kelley | Uustal is a high-performance, highly reputable plaintiff-side catastrophic injury law firm based in Fort Lauderdale, Florida. With approximately 40 employees (and growing), we are building the infrastructure to support expansion into new states while preserving the culture that defines us: accountability, compassion, and excellence.
This is a hands-on role for someone who values structure, clarity, and thoughtful execution. If you are detail-oriented, comfortable navigating sensitive conversations, and motivated to grow within a dynamic professional services environment, we want to hear from you.
The Role
This role sits at the intersection of HR and day-to-day operations.
You will be expected to bring solutions, not just identify issues.
When matters reach the Chief of Staff, they should be organized, documented, and positioned for thoughtful decision-making.
Initially, this role is execution-heavy. Over time, there is opportunity to help streamline, systematize, and maintain the processes that support both HR and office operations.
What You’ll Own
Payroll & Benefits Administration
Support and audit payroll accuracy (including hours reconciliation across systems) prior to final approval
Administer benefits enrollment, changes, and annual reviews
Liaise with our benefits broker and 401(k) provider
Support coordination of firm-level insurance policies and renewals
Compliance & Documentation
Maintain employee records, files, and disciplinary documentation
Draft written warnings, corrective actions, and summary documentation
Support internal investigations
Assist with annual employee handbook upkeep and policy enforcement
Maintain compliance with federal and state employment laws
Help ensure consistency in policy application across the firm
Recruiting, Onboarding & Employee Lifecycle
Post roles, screen candidates, and coordinate interviews
Conduct first-round interviews and support hiring funnel execution
Own onboarding logistics and first-week orientation
Manage employee setup across systems (HRIS, benefits platforms, etc.)
Support background and reference checks
Assist with offboarding processes and documentation
Employee Relations & HR Execution
Support performance review processes and attend key HR-related meetings
Administer employment changes (PTO, schedule adjustments, compensation requests) for approval
Provide guidance on HR processes and escalate when appropriate
Provide compliance guidance to managers
Assist with conflict resolution and employment changes
Maintain structured documentation of employee interactions and updates
Office Support & Vendor Coordination
Coordinate vendor relationships, office services, and workplace needs
Support office lease coordination and facility-related matters
Manage office supplies, coordinate systems, and service providers
Maintain consistency in day-to-day office operations and policies
Firm Operations & Internal Coordination
Support firmwide calendar maintenance and communication of updates
Coordinate firm events, internal initiatives, firmwide communications, and meeting agendas
Contribute to maintaining organized, reliable internal systems across the firm
What We’re Looking For
3–6 years of HR experience (more senior candidates considered)
Experience coordinating payroll and benefits
Strong organizational and documentation skills
Comfort handling sensitive and high-stakes conversations
Professional, composed, and solutions-oriented mindset
Interest in growing within a structured, high-accountability environment
Strongly Preferred
Professional services or law firm experience
Florida employment law familiarity
SHRM-CP certification
HRIS experience (BambooHR a plus)
Who You Are
Calm under pressure
Direct, fair, and thoughtful
Structured in your approach to documentation and follow-through
Comfortable having accountability conversations when necessary
Able to balance empathy with standards
Motivated to contribute to a culture built on clarity and performance
You understand that strong HR supports both people and results, and that consistency builds trust
Why This Role Matters
You will work closely with leadership and help strengthen systems. You will play a meaningful role in shaping how our firm grows and scales. This is a high-visibility role inside a firm that holds itself to a high standard.
Our Standard
At our firm, everything comes back to one core truth: WE WIN FOR OUR CLIENTS. That requires exceptional people and aligned systems behind the scenes. If you are smart, humble, structured, and motivated to contribute to something meaningful within a growing firm, we encourage you to apply.
Required Unique Application Process
To be considered for this position, please call 954.440.5970 and follow the prompt for the next steps in the application process. Please be sure to listen to the message in its entirety. Candidates who fail to complete this process will be disqualified. If you've read this far into the ad, you're likely already ahead of other applicants - congratulations.