CSR - Customer Service Representative

Overview
We are seeking a dedicated and enthusiastic Customer Service Representative to join our team. In this role, you will be the first point of contact for our clients, providing exceptional service and support. Your primary responsibility will be to assist customers with inquiries, resolve issues, and ensure a positive experience with our products and services. The ideal candidate will possess strong communication skills, a customer-focused mindset, and the ability to work effectively in a fast-paced environment.

Responsibilities

• Provide outstanding customer support through various channels including phone, email, and in-person.
• Resolve customer complaints efficiently while maintaining a positive attitude.
• Collaborate with team members to enhance service delivery and improve customer satisfaction.
• Handle cash transactions accurately when necessary.

Requirements

• Previous experience in client services or customer support is preferred.
• Strong sales skills are a plus to assist with upselling products or services.
• Proficiency in English; multilingual abilities are highly desirable.
• Excellent data entry skills with attention to detail.
• Experience with cash handling is beneficial.
• Proficient in using computers and various software applications related to customer service operations.
• Strong problem-solving skills and the ability to think on your feet.
• A positive attitude with a commitment to providing exceptional customer service.

Join us in delivering an outstanding experience for our customers while growing your career in a supportive environment!

Job Type: Full-time

Pay: $12.00 - $16.00 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• 401(k) matching

Ability to Commute:

• Albany, GA 31701 (Preferred)

Ability to Relocate:

• Albany, GA 31701: Relocate before starting work (Preferred)

Work Location: In person

Salary : $12 - $16