Set Up Technician

Kelley Create is a dynamic and innovative business technology company dedicated to helping our partners grow their businesses while supporting the wild success of our co-workers and ourselves. We pride ourselves on delivering exceptional customer service and are committed to driving growth and success in our industry.

Kelley Create seeks a motivated and proactive Set-up Technician. The primary purpose of the Set-up Technician is to manage on-site installation, repair, maintenance, and test tasks for printers, copiers, and other business technology equipment. 

Job Duties and Responsibilities:

• Diagnose errors or technical problems and determine proper solutions.
• Accurately and promptly track and update service calls in MWA, ensuring information is clear, thorough, accurate, and professional.
• Create and execute a proactive Preventative Maintenance (PM) schedule; conduct PM on devices as required by repeat issues or problematic devices.
• Organize daily duties, prioritize critical issues, and effectively manage time to address tasks in a time-sensitive manner successfully.
• Maintain an organized, adequate parts inventory for the equipment fleet in assigned areas; work with the Parts Manager to ensure appropriate stock to quickly address repairs without accumulating excess or obsolete part inventory.
• Understand and adhere to established parts ordering, returns, and inventory reporting processes.
• Act as a technical and training resource for other Kelley Imaging Service team members on triage efforts, device technology, and some networking issues.
• Provide end-user training on devices or functionality as required.
• Demonstrate behaviors consistent with those of the Company’s Core Values at all times.
• Follow all safety regulations and precautions.
• Other duties as assigned.

Desired Skills and Education:

• High School Diploma or Equivalent
• Prior experience with copier / printer repairs
• Ability to pass a background check

Supervisory Responsibilities: 

This position does not have supervisory responsibilities.  

Qualifications: 

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.  The requirements below represent the required knowledge, skills, and/or abilities.  

Language Skills:   

Read and comprehend simple instructions, short correspondence, and emails; write simple correspondence; effectively present information to customers and other employees in one-on-one and small group situations.

Math Skills:    

Add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.

Reasoning Ability:    

Apply common sense and understanding to carry out instructions furnished in written, oral, or diagram form to deal with problems involving several concrete variables in standardized situations.  Identify problems, gather information, and offer solutions. 

Computer Skills

Proficiency with Microsoft Word, Excel, and Outlook is required.  Proficiency with email is required.  

Physical Demands and Work Environment: 

The physical demands and work environment described below represent the positions' activities and surroundings. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. 

The work is typically performed in an office warehouse environment, with a moderate noise level.   

While performing the duties of this job, the employee is regularly required to stand and kneel for long periods of time. The employee must be able to reach with hands and arms to repair machinery throughout the day. Vision is required as the incumbent is required to read and respond to documents in hard copy and electronic form. 

Competitive Benefits Package Include:

• Medical Insurance
• Dental/Vision Insurance
• Life Insurance
• Flexible Spending
• Supplemental insurance
• 401K with company match
• Profit Sharing upon goal attainment
• Paid Vacation
• Paid Holidays
• Ongoing training opportunities

Equal Opportunity Employer:  

Kelley Create is an equal opportunity employer and is committed to providing equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetic information, marital status, or veteran status. In addition to federal law requirements, Kelley Create complies with applicable state and local laws governing nondiscrimination in employment. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.