What are the responsibilities and job description for the Kelley Auto Mall of Decatur Sales Manager position at Kelley Automotive Group?
Functions:
- Act as Sales Manager of New and Used Sales Departments.
Responsibilities and Authority:
General
- Maintain and promote customer satisfaction.
- Ensure that all customers are met and greeted promptly and directed to sales staff.
- Adhere to the established standards for customer treatment.
- Build, train, and maintain a sales organization that is aware of customer needs.
- Manage and control the non-confrontational sales system.
Sales
- Insure profitability of the sales department through the sale of vehicles, Finance and Insurance, and other profit centers.
- Maintain and supervise the non-confrontational sales process and all sales forms.
- Learn and maintain appraisal procedures in a fair and equitable manner that is consistent with dealership policy and in line with competitive practices.
- Keep abreast of changes in competition and market conditions.
- Learn and maintain complete knowledge of current new and used inventories and availability.
- Have complete and thorough knowledge of competitive products.
- Set monthly and yearly goals with sales staff.
- Maintain adequate floor coverage.
- Order all new vehicles in accordance with the market demand and customer need.
Drive Centric
- Confirm all appointments.
- Make sure sales consultants complete task.
- Managers have to manage sales consultants.
- Hold them accountable.
- Managers must complete their task.
- Monitor unanswered emails.
Human Resources, Training, and Development
- Maintain a consistent adherence to all company policies and procedures.
- Manage both new and used inventory.
- Conduct regular sales staff meetings.
- Responsible for recruitment, hiring, and assist in training in accordance with company policy.
- Conduct monthly sales staff reviews.
- Conduct yourself in an ethical and moral fashion at all times.
Interdepartmental Relations
- Establish and maintain good working relationships with other departments to maintain customer satisfaction.
- Prepare for and participate in meetings with management and other department heads.
- Assist in Financial services office with client introduction.
Qualifications
High School diploma or the equivalent. Associates or Bachelors degree preferred. Valid drivers’ license. Professional personal appearance. Exceptional communication skills. Must have prior experience in the automotive industry.
Working Conditions
Will work both indoors and outdoors, moving about the dealership lot and closing office to communicate with salespeople and customers. She/he works closely with the used-vehicle department and the F&I department to transport paperwork and discuss sales. Weekend, evening, and holiday hours will be required. May go on test-drives. Will drive company and customer vehicles.
We are an Equal Opportunity Employer.
