Kelley Auto Mall of Decatur Service Advisor

Department: Service

Functions: Responsible for writing service orders and selling service. Provide firm customer satisfaction. Contribute to service department’s profitability.

Relationships: Reports to Service Managers. Works in cooperation with service technicians.

Responsibility and Authority:

Customer Satisfaction:

• Satisfy all customers with whom advisor does business.
• Resolve customer complaints in a swift, professional, and courteous manner.
• Build clientele for the dealership.
• Set clear standards for customer treatment.
• Build, train, and maintain a service organization that ensures customer satisfaction.
• Any other tasks deemed necessary per Management.

Service:

• Ensure profitability of the service team through the sale of high quality service.
• Keep abreast of all local, state, and federal laws pertaining to the service department.
• Assist all technicians in the completion of correct repair procedures the first time.
• Set and maintain daily goals to ensure service team performance.
• Responsible for maintaining all communications with the customer during the repair process.
• Keep service manager aware of any equipment that needs to be repaired.
• Any other tasks deemed necessary per Management.

Human Resource, Training and Development:

• Attend appropriate service advisor seminars.
• Maintain a level of training and knowledge in order to stay current in service field.
• Any other tasks deemed necessary per Management.

Interdepartmental Relations:

• Assist other departments to correct customer problems.
• Establish and maintain good working relationship with other departments to reduce conflict and maintain dealer profitability.
• Assist sales department in the sale of new or used vehicles.
• Any other tasks deemed necessary per Management.

Qualifications:

High School diploma or the equivalent. Ability to read and comprehend instructions and information. Sales and supervisory experience preferred. Valid driver’s license. Professional personal appearance and excellent communication skills. Some computer skills needed. Experience in the automotive industry is desired.

Working Conditions:

The Service Advisor works both indoors and out. Some evenings and Saturday hours will be required. May need to go on test drives. Will work on a computer at a desk, but also may need to be in the service area. May be exposed to heat, cold, noise, dust, exhaust fumes and other potentially hazardous materials.

NOTE:

THIS IS NOT NECESSARILY AN EXHAUSTIVE LIST OF THE RESPONSIBILITIES, SKILLS, DUTIES, REQUIREMENTS, EFFORTS, WORKINGCONDITIONS ASSOCIATED WITH THIS POSITION. WHILE THIS LIST IS INTENDED TO BE AN ACCURATE REFLECTION OF THE CURRENT JOB, THE DEALERSHIP RESERVES THE RIGHT TO REVISE THE FUNCTIONS, DUTIES AND REQUIREMENTS OF THE JOB OR TO REQUIRE THAT ADDITIONAL OR DIFFERENT TASKS BE PERFORMED WHEN CIRCUMSTANCES CHANGE.

WE ARE AN EQUAL OPPORTUNITY EMPLOYER