Kelley Auto Mall of Decatur Product Specialist

Description

Department: Sales

Functions: Responsible for welcoming the customer, offering them hospitality, and assessing their needs. To assist and educate customers on technical product information and capabilities. Responsible for delivering comprehensive product information throughout the sales process. Support sales processes by assisting management and sales staff.

Relationships: Reports to Product Training and Customer Experience Manager, General Manager and Sales Managers.

Responsibilities and Authority:

Sales

• Greet customers in showroom.
• Assist sales consultant with deliveries and the sales process.
• Fundamental understanding of products being sold.
• Assist in proper vehicle display both inside the showroom and on the display lots.
• Provide comprehensive product information throughout the sales process including product presentation, test drive, delivery/handover and product customer service after the purchase.
• Support the client advisor in product related tasks and activities.
• Provide extensive and customer oriented product experience and explain complex product features based on customer’s needs.
• Improve the quality of the sales process and customer satisfaction.
• Explain vehicle features, applications, and benefits.
• Maintain constant communication with the designated sales personnel at the dealership on vehicle delivery and scheduling changes.
• Arrive to scheduled appointments in a timely manner and maintain communication with clients regarding any changes.
• Acquire and maintain total product knowledge on all vehicles and understand competitor’s vehicle features, benefits and perhaps shortcomings.
• Keep abreast of new products, features, accessories, etc., and their benefits to clients.
• Achieve client satisfaction objectives as assigned by management and follow up with new owners to ensure delivery satisfaction.
• Maintain high ethical standards in all actions and maintain a professional appearance at all times.
• Any other tasks deemed necessary by Management.

Customer Service

• Introduce customer to appropriate dealership personnel.
• Distribute customers evenly on a rotating basis to the sales consultants.
• Notify associates of guest arrival.
• Update customer profiles.
• Any other tasks deemed necessary by Management.

Professional Development

• Attend training programs as required by management.
• Maintain thorough knowledge of all products and services Kelley offers, as well as those offered by competitors.
• Any other tasks deemed necessary by Management.

Requirements

Qualifications:

Must have a High School diploma or the equivalent. Must have the ability to read and comprehend instructions and information. Computer knowledge is required. Must speak clearly and convey an image of professionalism and competence to customers. Must be able to handle him or herself in difficult conversation and personal encounter situations with customers. Professional personal appearance. Excellent communication skills. Valid driver’s license and a good driving record are required. Must be at least 21 years or older.

Working Conditions:

Work is performed at a desk. Will work with a computer and organize paperwork for most of the shift. May stand, stoop, lift, kneel, crouch or reach during the shift. Will have personal interaction with customers. Will stand and move throughout the dealership facility (lot, showroom, service aisles, etc.) for most of the shift. Will spend time outdoors showing vehicles to prospective customers. Will drive vehicles in traffic during test drives. Hours and schedule at the discretion of the General Sales Manager. Holiday, evening, and weekend hours may be required.

NOTE:

THIS IS NOT NECESSARILY AN EXHAUSTIVE LIST OF THE RESPONSIBILITIES, SKILLS, DUTIES, REQUIREMENTS, EFFORTS, WORKINGCONDITIONS ASSOCIATED WITH THIS POSITION. WHILE THIS LIST IS INTENDED TO BE AN ACCURATE REFLECTION OF THE CURRENT JOB, THE DEALERSHIP RESERVES THE RIGHT TO REVISE THE FUNCTIONS, DUTIES AND REQUIREMENTS OF THE JOB OR TO REQUIRE THAT ADDITIONAL OR DIFFERENT TASKS BE PERFORMED WHEN CIRCUMSTANCES CHANGE.

WE ARE AN EQUAL OPPORTUNITY EMPLOYER