What are the responsibilities and job description for the IT Tier 2 Help Desk position at Kellermeyer Bergensons Services?
About KBSKellermeyer Bergensons Services (KBS) is the largest privately held provider of facility services in North America, servicing over 2 billion square feet of space daily. We help industry leaders across a wide range of key verticals—including retail, industrial and logistics, healthcare, education, manufacturing, and more—maintain clean, efficient and welcoming spaces that support their operations. As we continue to grow, we’re looking for team members who are dedicated, reliable, and ready to contribute to a culture built on respect, opportunity, and pride in service.Position SummaryThis position provides IT desktop support to both local and remote users in an efficient and accurate manner. Tackles technical problems while providing support for all assigned areas as a first point of contact. Maintains customer value according to standards set forth by the company.Duties and ResponsibilitiesUtilize customer service skills when supporting local and remote usersEnsure proper recording, documentation, and closure for IT support ticketsInstall, configure, secure new computersProvide applications support including installation, configuration, repairing and removing Microsoft Office 365, Internet browsers, anti-virus, and other required applicationsDiagnose, identify, and troubleshoot issues in different OS, including Android OS, IOS, Windows OS and Mac OS XAssist in testing or evaluating different applications for functions, issues or processMaintain and administer IT systems, following established policies and procedures including business applications, desktop and laptop computers, wired and wireless networks, VoIP phones, cellular devices, and printersAssist in implementing best practice policies and procedures.KnowledgeKnowledge of remote-control softwareKnowledge of customer service principles and practicesAble to communicate with all types of employees, from those inexperienced in technology to those technologically competentAbility to deal with difficult people and/or situationsAbility to resolve issues quickly and create a positive experience for the employeeSkillsProviding help desk support using a ticketing system and SLAClear and persuasive communication within positive and negative situationsFlexibility to rotate through different technical skills, such as software, OS and hardwareAbility to assess issues and provide the best solution or workaroundDemonstrates sound judgement and takes action to make decisions willinglyInteracts professionally to gain employee confidence and trustPossesses active listening skillsPossesses interpersonal skillsHas strong time management and organizational skillsEducationBS degree in Information Technology, Computer Science or equivalent work experienceA /Network /Security certification preferredExperienceGreater than 6 months experience in a customer service environmentExperience in support software application is preferredExperience with a helpdesk ticketing system like FreshService or other service desk solution is preferredHAM (hardware asset management)SALARY RANGE - $28-30/hourLOCATION - Oceanside, CAThe salary range for this position is based on market data and is intended to provide a general guideline for the position. Actual compensation may vary depending on factors such as experience, qualifications, skills, internal equity, and geographic location. The final offer will be determined through a comprehensive evaluation during the hiring process.If this sounds like you, then why wait, APPLY TODAY!!BenefitsSick Time Life Insurance Short Term Disability – Employer paid Long Term Disability Supplemental Health Insurance (E.G., Accident) 401k plan with a match or Non-qualified Deferred Compensation Plan Pet Insurance PerkSpot Discount Program – discounts on travel, gyms, cell phones, restaurants, auto, apparel & electronics KBS considers all applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, gender identity, and expression, marital or military status, or based on an individual's status in any group or class protected by applicable federal, state, or local law. KBS also provides reasonable accommodations to qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local law. Powered by JazzHRYhdsFFJaDz
Salary : $65,000 - $80,000
