What are the responsibilities and job description for the Director of First Impressions position at Keller Williams Realty?
At Keller Williams, culture is our foundation and as the Director of First Impressions (DFI), you are the first voice, smile, and experience people have with our Market Center. This role is perfect for someone who thrives in a dynamic, fast-paced environment and enjoys supporting others. You’ll serve as the concierge of the office—assisting agents, welcoming guests, coordinating communications, and helping create an energetic and professional environment for our growing real estate team.
If you love organization, enjoy problem-solving, take pride in exceptional service, and want to be part of a collaborative, growth-minded company, this position is for you.
Duties
- Front Desk, Hospitality & Communication
- Greet guests, agents, and clients with a warm, professional demeanor—both in person and over the phone.
- Manage incoming calls, voicemail, and email communication.
- Maintain office presentation to ensure a clean, polished, and welcoming environment.
- Serve as a culture ambassador and provide an exceptional experience to anyone interacting with the Market Center.
Agent & Office Support
- Assist agents with onboarding, paperwork, licensing requirements, and Market Center setup.
- Support agent needs such as printer setup, DocuSign questions, Wi-Fi help, email setup, and basic troubleshooting (training provided).
- Assist with managing onboarding checklists, access systems, mail distribution, name tags, business cards, and essential first-week needs.
Technology, Marketing & Coordination
- Create and manage the Market Center training calendar (print & digital).
- Assist with flyers, event promotions, Canva graphics, and updating social media posts and office announcements.
- Prepare slides and digital media for team meetings.
- Support the Vendor Partner Program, including communication and event coordination.
Office & Administrative Operations
- Maintain supplies, order inventory, and coordinate vendor services when needed.
- Ensure required compliance documents are completed, processed, and organized.
- Track key data for leadership and communicate updates to the team effectively.
- Work closely with Market Center leadership to support office goals and culture initiatives.
Qualifications
Schedule
- Full-time, Monday–Friday 8:30am-5pm
Join us as our Director of First Impressions, where your enthusiasm will energize our workspace! Your dedication to organization and exceptional service will help foster a vibrant environment that reflects our commitment to excellence. We value proactive individuals who thrive on creating positive experiences from the very first interaction.
Job Type: Full-time
Pay: $21.00 - $23.00 per hour
Expected hours: 40 per week
Benefits:
- Dental insurance
- Health insurance
- Paid time off
Work Location: In person
Salary : $21 - $23