What are the responsibilities and job description for the Director of Agent Services position at Keller Williams Classic Properties Realty?
Be the Heart of Our Office
Are you highly organized, tech-savvy, and passionate about delivering exceptional customer service? We're looking for a Director of Agent Services who will play a key role in supporting our agents, leadership team, and clients while helping create an outstanding office experience.
This position is ideal for someone who enjoys working with people, managing multiple priorities, and combining administrative excellence with creativity and marketing support. You'll be the first point of contact for visitors, the organizational hub of the office, and a valuable partner to our agents and leadership team.
What You'll Do
Client & Agent Support
- Welcome clients, agents, and visitors with professionalism and enthusiasm
- Create a positive and memorable first impression of our office
- Answer and direct incoming phone calls and emails
- Provide information and support to agents and clients as needed
- Maintain a professional, organized, and welcoming office environment
Administrative Operations
- Manage calendars, appointments, and meeting schedules
- Prepare documents, reports, presentations, and meeting materials
- Maintain accurate records, files, and databases
- Support leadership with administrative and executive-level tasks
- Coordinate office communications and special projects
Marketing & Social Media
- Create professional marketing flyers and promotional materials using Canva or similar platforms
- Manage and schedule social media content across company channels
- Assist with company events, training sessions, and office meetings
- Help maintain brand consistency across all marketing efforts
What We're Looking For
Qualifications
- Previous experience in customer service, administration, reception, or office coordination preferred
- Strong organizational skills with the ability to prioritize and multitask
- Excellent verbal and written communication skills
- Professional phone etiquette and customer service mindset
- Strong attention to detail and problem-solving abilities
- Positive attitude and ability to work independently and as part of a team
Technical Skills
- Google Workspace (Calendar, Docs, Sheets, Drive)
- Canva or similar design software
- Social media platforms including Facebook, Instagram, and LinkedIn
- Data entry and general office technology
Preferred Experience
- Customer service experience or professional office experience
- Social media marketing and content creation experience is a plus
Why Join Us?
We believe that great people are the foundation of a great business. We provide a supportive, team-oriented environment where your contributions are valued and your professional growth is encouraged.
Benefits
- Competitive starting pay of $18 per hour
- Paid Time Off (PTO)
- Professional development opportunities
- Growth potential within a thriving organization
Schedule
- Full-Time
- Monday–Friday
- Day Shift
- In-Person
If you're organized, energetic, creative, and enjoy helping others succeed, we'd love to meet you. Apply today and become an integral part of our growing team.
Salary : $18