What are the responsibilities and job description for the Senior HR Generalist position at Keller North America, Inc.?
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Overview
Keller is the world leader in geotechnical construction and deep foundations. With a North American presence of over 100 years, we operate as the market leader with over 50 offices throughout the US and Canada. By connecting global resources and local experience, Keller develops innovative, practical, and cost-effective solutions to geotechnical challenges. Our values of integrity, collaboration, and excellence enable us to lead the industry in providing the optimal solution for our clients.
At Keller, we’re looking for a Senior HR Generalist who thrives in a construction-driven environment, partners closely with operations, and brings practical, solutions-oriented HR support across the business—with a strong emphasis on supporting our field teams. This role plays a critical part in driving consistency, reducing risk, and strengthening leadership across our workforce.
While this position supports both field and non-field employees, success in this role requires someone who is comfortable being visible, engaged, and proactive in the field—building relationships, addressing issues early, and supporting leaders where the work is happening.
You’ll sit at the intersection of people and operations, helping shape leadership capability, enhance the employee experience, and ensure we operate in a way that is both compliant and practical.
Responsibilities
Employee Relations & Investigations
- Lead day-to-day employee relations matters, including performance concerns, conduct issues, and discipline
- Conduct and document workplace investigations with a fair, consistent, and thorough approach
- Partner with leaders to drive compliant, well-reasoned outcomes
- Escalate complex or high-risk situations to HR Business Partners as needed
Manager Coaching & Support
- Provide direct coaching to managers on performance management and employee relations
- Offer clear, practical guidance on handling employee issues and communication
- Reinforce leadership expectations, accountability, and consistency in decision-making
Engagement & Presence
- Build strong, trusted relationships with employees and managers
- Address concerns early through proactive engagement
Performance Management & Workforce Support
- Support the execution of performance management processes, including coaching, documentation, and separations
- Partner with leaders on employee development, readiness, and overall team effectiveness
- Provide input on workforce planning, team structure, and leadership gaps
Policy Application & Risk Management
- Ensure consistent and practical application of company policies across both field and non-field environments
- Advise leaders on compliance considerations and risk mitigation
- Support the rollout of HR initiatives in a way that is both effective and operationally realistic
Trend Identification & Insights
- Identify trends in employee relations activity, turnover, and performance challenges
- Share insights with HR Business Partners to address recurring themes and strengthen leadership capability
- Promote consistency across regions through aligned approaches and decision-making
Cross-Region Collaboration
- Partner across regions to ensure consistent HR support and coverage
- Flex between high-volume employee relations work and project-based initiatives
- Collaborate with HR team members to support broader business needs
Qualifications
- 5 years of progressive HR experience, with strong focus on employee relations
- Experience supporting field-based or multi-site operations (construction, industrial, or similar environments preferred)
- Strong judgment and ability to navigate complex employee situations
- Proven ability to coach and influence frontline leaders
- Comfortable working independently while partnering closely with HR Operations and HR Business Partners
- Willingness to travel to field and locations as needed
Additional Information
Salary Range: : $88,000 - $116,000
Actual salary will be based on a variety of factors including relevant internal and external experience, knowledge, skills, scope of job, geographical location or other factors permitted by law
Benefits
- 401(k) matching
- Health, Dental, Vision insurance
- Life insurance
- Paid time off (PTO)
- Holiday Pay
Keller is an Equal Opportunity Employer. We encourage qualified women, minorities, veterans, individuals with disabilities, and others to apply.
Equal Employment Opportunity
Salary : $88,000 - $116,000