What are the responsibilities and job description for the Systems Analyst position at KELLER LOGISTICS GROUP, INC.?
Keller Logistics Group is looking for a Transportation Systems Analyst to join our team! Located at 1978 Thomas E. Keller Blvd., Defiance, OH 43512.
Working hours: 8 AM to 5 PM, Monday to Friday.
TEXT “JOBS” to (419) 909-3214 to apply or visit our careers page at www.kellerlogistics.com/careers
Our employees are empowered and trusted as experts in their field of work. We value transparency and encourage our staff to be their best through our culture of “Responsive, Resourceful, Reliable People in Logistics”. We value teamwork, collaboration and respectful interactions with each other. Our people hold themselves accountable for a job well done, with high standards of integrity. We look for ways to continually improve our processes to make us more efficient for ourselves and our clients. Finally, we value safety among all else. Time is money, but life is priceless!
Job Overview: The Systems Analyst is responsible for all facets related to the transportation systems ecosystem, including maintenance, optimization of tools, technical support, problem resolution, training, and implementation, with a specific focus on trucking and freight brokerage operations.
What you'll be doing:
- Manages assigned projects and change requests by gathering requirements, conducting user needs analysis, designing solutions, preparing functional specs, and configuring systems
- Investigate incidents, perform root-cause analysis, create/maintain runbooks, and drive problem-management fixes that prevent recurrence
- Acts as liaison among vendors, technical teams, and business users to develop and finalize test plans
- Updates system documentation following changes or enhancements
- Delivers workshops, trainings, and supporting materials
- Develops and maintains project and operational documentation
- Creates and executes test scripts; participates in post-implementation reviews for process improvement
- Monitors timelines, budgets, and deliverables to ensure targets are met
- Ensures adherence to change management and quality assurance processes
- Builds strong relationships with stakeholders and communicates effectively with teams and managers
- Coordinates with vendors for enhancement requests, manages upgrade implementations, and keeps business units informed of impacts
- Facilitate working sessions with Transportation/Brokerage teams; map current/future processes; write clear BRDs/FRDs and user stories with testable criteria
- Identify automation and process-simplification opportunities; propose and deliver small wins that reduce clicks, errors, and cycle time
What we're looking for:
- 3–5 years hands-on experience administering and configuring a TMS for asset-based trucking and/or brokerage
- Strong business analysis fundamentals: requirements elicitation, process mapping, writing functional specs, and building UAT test cases/scripts
- Organized, deadline-driven project execution with the ability to juggle multiple requests and stakeholders
- Clear written and verbal communication; confident delivering end-user training and producing SOPs/playbooks
Working conditions:
- Work is normally performed in an interior/office work environment
- Limited travel required
TEXT “JOBS” to (419) 909-3214 to apply or visit our careers page at www.kellerlogistics.com/careers
Keller Logistics Group is an asset-based third party logistics (3PL) provider headquartered in Defiance, Ohio. We got our start in 1978 as Thomas E. Keller Trucking and have since evolved into four affiliate companies: Keller Trucking, Keller Warehousing & Co-Packing, Keller Freight Solutions and Keller Industrial Properties.
Inc. 5000 named us among the Fastest Growing Private Companies in America, we have consistently been named a Top 3PL by Food Logistics magazine, and the Truckload Carriers Association has recognized us numerous times on their list of Best Fleets to Drive For.
Keller Logistics Group provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
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