COO (Venue Operations & Installations)

Our client is a rapidly growing immersive adventure-gaming company headquartered in Rhode Island, specializing in high-tech physical gaming experiences delivered through multi-room challenge "portals." With flagship locations in New York and Rhode Island—and a national expansion underway—the company is scaling its installation, support, and operational infrastructure to meet surging demand.

We are conducting a confidential search for a COO to take full ownership of nationwide portal installations, technical support, maintenance, and warehouse operations. This is a hands-on leadership role suited to someone who has built things, managed complex installations, and thrives bringing order to fast-moving environments.

The Role

Reporting directly to the Founder & CEO, you will oversee everything from construction-style fit-outs and technical installations to ongoing support and logistics. Each portal installation involves coordination of floorplans, electrical, AV/IT systems, and vendor management across multiple locations. This is a high-impact role with the autonomy to build scalable systems.

Key Responsibilities

• Manage project budgets and cost control
• Lead and manage portal installations nationwide, including site coordination, floorplan finalization, and project timelines
• Oversee construction-related fit-outs and technical build-outs involving electrical, low-voltage, and AV/IT systems
• Manage multiple vendors, contractors, and partners across U.S. locations—and coordinate with European teams on repairs and equipment
• Supervise 24/7 technical support operations, partnering with the IT team to resolve issues promptly
• Oversee warehouse operations, ensuring efficient inventory management, organization, and logistics
• Drive process improvement and develop scalable operational systems to support rapid growth
• Bring structure and accountability to a dynamic, entrepreneurial environment
  
  

• Degree in Architecture, Engineering, Construction Management, or related field
• Experience leading construction, fit-outs, or technical installations
• Experience in entertainment, attractions, FECs, escape rooms, themed environments, or build-outs with tech integration
• Experience working internationally or coordinating with EU-based teams
• Experience with CAD software or reviewing CAD drawings
• Familiarity with project management platforms (Asana, Monday, or similar)
• Knowledge of lighting systems, networking basics, or fabrication workflows
• Leadership experience managing mixed teams (internal staff freelancers/contractors)
• Demonstrated ability to motivate teams and bring structure to ambiguous situations
• Experience managing multiple vendors and contractors across locations
• Strong project leadership background with demonstrated ability to drive projects to completion

Technical Skills

• Ability to read and interpret architectural, electrical, and technical drawings
• Proficiency with project scheduling and budgeting tools (Excel, Gantt charts, etc.)
• General understanding of construction processes, AV/IT systems, and low-voltage infrastructure

Soft Skills & Attributes

• Ownership mentality and proactive mindset—you see problems and solve them without being asked
• Strong, direct communication skills
• Problem-solving orientation; flexible and hands-on
• Ability to bring order and structure to a fast-moving, sometimes chaotic environment
• Collaborative approach; calm under pressure

Other Requirements

• Valid driver's license with clean driving record
• Willingness to travel 40-50%
• Must be able to commute daily to Rhode Island
  
  

• Competitive salary up to $150,000, based on experience

• Opportunity to shape and grow the operations function within a high-growth company
• Unique perks including complimentary access to the company's adventure gaming and indoor karting attractions
• A dynamic, entrepreneurial environment at the forefront of the immersive entertainment industry
  

Equal Employment Opportunity and Non-Discrimination Policy

Equal Employment Opportunity Statement: Both Keller Executive Search and our clients are Equal Opportunity Employers. For all positions, whether with Keller Executive Search or our clients, qualified applicants will receive consideration for employment without regard to race, skin color, religion, sex, sexual orientation, gender identity, gender expression, national origin, age, protected veteran status, disability, genetic information, or any other legally protected status.

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• Colorado, Nevada, New York City, California, and Washington Residents: Compensation information is available in the job post or will be provided during the interview process if not initially available.
• Both Keller Executive Search and our clients are committed to pay equity and conduct periodic pay equity analyses in accordance with applicable laws.

State-Specific Information:

• Rhode Island: We do not request or require salary history from applicants.
• Connecticut: We provide wage range information upon request or before discussing compensation.
• New Jersey: We do not inquire about salary history unless voluntarily disclosed.

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Note: This job posting may be for a position with Keller Executive Search or one of our clients. The specific employer will be identified during the application and interview process. Employment laws and requirements may vary depending on the employer and location.