Chief Operating Officer (Operations & Installations) #1508

Our client is a fast-scaling immersive entertainment venture based in Rhode Island, pioneering high-tech physical gaming experiences through interconnected multi-room challenge "portals." With established flagship venues in Rhode Island and New York—and aggressive expansion plans across the country—the organization is building out the operational backbone needed to support its accelerating growth trajectory.On behalf of our client, we are seeking a COO to assume end-to-end responsibility for portal deployment, technical operations, maintenance functions, and warehouse logistics nationwide. This is a hands-on executive position ideal for a builder—someone who has delivered complex installations, thrives in fast-paced settings, and excels at creating order amid rapid change.The RoleReporting to the Founder & CEO, you will have complete oversight of construction-style buildouts, technical deployments, ongoing support infrastructure, and supply chain operations. Every portal installation demands precise coordination of floorplans, electrical systems, AV/IT infrastructure, and vendor networks across geographically dispersed sites. This high-visibility role offers significant autonomy to architect scalable operational frameworks.Key ResponsibilitiesDirect construction-related buildouts and technical deployments encompassing electrical, low-voltage, and AV/IT systemsIntroduce structure and accountability into a dynamic, entrepreneurial organizationSpearhead portal installations across the country, managing site coordination, floorplan approvals, and delivery schedulesChampion process optimization and establish scalable systems to accommodate rapid expansionControl project budgets and maintain rigorous cost disciplineCoordinate with multiple vendors, contractors, and partners throughout U.S. locations while liaising with European counterparts on equipment and repairsDirect warehouse functions, driving efficient inventory control, organization, and logistics workflowsLead 24/7 technical support operations in partnership with the IT department to ensure swift issue resolutionRequirementsBackground in entertainment, attractions, family entertainment centers, escape rooms, themed environments, or technology-integrated buildoutsProven ability to energize teams and impose structure in ambiguous circumstancesTrack record of managing multiple vendors and contractors across various locationsExperience with CAD platforms or interpreting CAD documentationDegree in Architecture, Engineering, Construction Management, or a related disciplineProficiency with project management tools (Asana, Monday, or equivalent)History of leading construction projects, fit-outs, or technical installationsUnderstanding of lighting systems, networking fundamentals, or fabrication processesExperience coordinating with international teams, particularly EU-based operationsStrong project leadership credentials with a demonstrated record of driving initiatives to completionLeadership experience overseeing blended teams (employees, freelancers, and contractors)Technical SkillsWorking knowledge of construction methodologies, AV/IT systems, and low-voltage infrastructureCompetence with project scheduling and budgeting tools (Excel, Gantt charts, etc.)Capacity to read and interpret architectural, electrical, and technical documentationSoft Skills & AttributesCollaborative mindset; composed under pressureProactive ownership mentality—you identify issues and resolve them independentlyAbility to establish order and discipline in a high-velocity, occasionally unpredictable environmentSolution-oriented approach; adaptable and willing to roll up your sleevesClear, direct communication styleOther RequirementsAbility to commute daily to Rhode IslandValid driver's license with a clean recordAvailability to travel 40–50�nefitsDistinctive perks including complimentary access to the company's adventure gaming and indoor karting experiencesChance to define and expand the operations function within a high-growth enterpriseCompetitive compensation up to $150,000, commensurate with experienceAn energetic, entrepreneurial culture at the cutting edge of the immersive entertainment sectorEqual Employment Opportunity and Non-Discrimination PolicyEqual Employment Opportunity Statement: Both Keller Executive Search and our clients are Equal Opportunity Employers. For all positions, whether with Keller Executive Search or our clients, qualified applicants will receive consideration for employment without regard to race, skin color, religion, sex, sexual orientation, gender identity, gender expression, national origin, age, protected veteran status, disability, genetic information, or any other legally protected status.Commitment to Diversity: Keller Executive Search and its clients are committed to fostering a diverse and inclusive work environment where all individuals are valued and respected.Reasonable Accommodations: Both Keller Executive Search and our clients are committed to providing reasonable accommodations to individuals with disabilities and pregnant individuals. We engage in an interactive process to determine effective, reasonable accommodations. Compensation Information: For client positions, compensation information is available in the job post. 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Salary : $150,000