What are the responsibilities and job description for the Service Advisor position at Keller Bros Dodge Ram?
About Keller Bros Dodge
Keller Bros Dodge has proudly served the Lititz and surrounding Central Pennsylvania communities for over a century. Built on trust, integrity, and customer first values, our dealership is known for delivering a straightforward and professional service experience. We believe strong communication and accountability in the service lane create long term customer relationships and a better workplace for our team.
Job Description
Keller Bros Dodge is seeking a motivated Automotive Service Advisor to join our service team. This role is responsible for managing the customer experience from write up to delivery, maintaining clear communication throughout the repair process, and ensuring both customer satisfaction and shop efficiency.
The ideal candidate is organized, confident, and comfortable working in a fast paced dealership environment while balancing customer needs with technician workflow.
Pay
- Competitive compensation based on experience.
- Performance based incentives available.
Job Type and Schedule
- Full time
- Five day workweek Saturday Rotation Schedule
Work Requirements
- Ability to commute to Lititz, PA required
- In person, on site position
- Valid driver’s license required
Responsibilities
- Greet customers and write up service repair orders accurately
- Listen to customer concerns and recommend appropriate maintenance and repairs
- Provide clear estimates and obtain customer authorization
- Communicate repair status and timelines in a timely and professional manner
- Coordinate with technicians to ensure work is completed as promised
- Review completed work with customers at vehicle delivery
- Promote maintenance services, warranties, and recommended services
- Maintain accurate documentation and CRM records
- Support CSI performance and follow up on customer surveys and feedback
Qualifications
- Previous service advisor or automotive customer service experience preferred
- Strong communication and customer service skills
- Ability to manage multiple repair orders at once
- Comfortable working in a fast paced, customer facing environment
- Basic automotive knowledge or willingness to learn
- Strong computer skills and familiarity with dealership systems
- Valid driver’s license with a clean driving record
Why Join Keller Bros Dodge
- Long standing dealership with a strong community reputation
- Supportive leadership and team oriented culture
- Opportunities for career growth within the service department
- Consistent workflow and structured processes
Benefits
- Health, dental, and vision insurance
- 401k with company match
- Paid time off and holidays
- Paid training and development opportunities
- Employee vehicle purchase and service discounts
Equal Opportunity Employer Statement
Keller Bros Dodge is committed to providing equal employment opportunities to all employees and applicants for employment. We do not tolerate discrimination or harassment of any kind based on race, color, religion, sex, national origin, age, disability, veteran status, marital status, sexual orientation, gender identity, or any other protected characteristic as defined by federal, state, or local law. We believe that diversity makes us stronger and strive to build a workplace where everyone feels respected and empowered.