What are the responsibilities and job description for the Service Appointment Coordinator position at Keller Auto Group?
We are seeking a detail-oriented, customer-focused professional to support the coordination of service appointments and deliver a smooth experience for clients and internal teams. In this role, you will manage scheduling activities, communicate with customers, and help ensure service operations run efficiently and on time.
Responsibilities
- Schedule, confirm, reschedule, and follow up on service appointments in an accurate and timely manner.
- Serve as a primary point of contact for customer inquiries related to appointments and service visits.
- Coordinate with service teams to align availability, resources, and customer needs.
- Maintain organized records of appointment details, service requests, and customer communications.
- Provide proactive updates to customers regarding appointment status, changes, and next steps.
- Identify scheduling conflicts or service delays and work toward effective resolutions.
- Support administrative tasks related to service operations and customer support.
- Help ensure a positive customer experience through professional, timely communication.
Qualifications
- Previous experience in scheduling, coordination, customer service, or administrative support preferred.
- Strong organizational skills and attention to detail.
- Excellent verbal and written communication skills.
- Ability to manage multiple tasks and prioritize in a fast-paced environment.
- Proficiency with scheduling systems, databases, or CRM tools preferred.
- Problem-solving skills and a customer-first mindset.
- Ability to work collaboratively with internal teams and external customers.
- High school diploma or equivalent required; additional education is a plus.
Preferred Attributes
- Professional, courteous, and dependable approach to customer interactions.
- Comfortable working independently while meeting team goals.
- Adaptable and able to respond effectively to changing priorities.
- Commitment to accuracy, efficiency, and service excellence.
What We Offer
- A supportive and collaborative work environment.
- Opportunities to build experience in scheduling, customer service, and operations.
- The chance to make a meaningful impact on customer satisfaction and service delivery.