Care Coordination Specialist

Care Coordination Specialist

Position Summary

The Care Coordination Specialist plays a vital role in ensuring our clients receive reliable, compassionate care while supporting our caregiving team. This position is responsible for coordinating caregiver schedules, serving as a key point of contact for clients and caregivers, and supporting the recruitment process by contacting new applicants and conducting initial phone screenings.

This role is ideal for someone who is highly organized, calm under pressure, people-focused, and passionate about making a meaningful difference in home care.

Key Responsibilities

Care Coordination & Scheduling

• Coordinate and optimize daily and ongoing schedules for caregivers and clients
• Serve as a primary liaison between clients, caregivers, and internal team members
• Ensure all shifts are covered and care is delivered on time, every time
• Respond to call-ins, last-minute changes, and open shifts with urgency and professionalism
• Assist with shift coverage as needed during call-ins or staffing shortages
• Maintain accurate scheduling, communication, and client records
• Build trusting, professional relationships with clients and caregivers
• Provide excellent customer service and act as a go-to resource for support

Recruitment Support

• Contact new caregiver applicants in a timely manner
• Conduct initial phone screens to assess availability, experience, and overall fit
• Communicate next steps clearly and professionally to applicants
• Collaborate with leadership on hiring needs and qualified candidates

On-Call Responsibilities

• Participate in a paid on-call rotation once per month
• Respond to urgent scheduling needs during assigned on-call periods

Qualifications

• Experience with scheduling in a healthcare or service-based setting strongly preferred
• Caregiving or home care experience preferred
• Strong problem-solving skills with a positive, can-do attitude
• Ability to multitask and stay organized in a fast-paced environment
• Excellent written and verbal communication skills
• Calm, friendly, and professional phone demeanor
• High discretion and integrity when handling confidential information
• Proficiency in Microsoft Word and Excel
• Ability to work independently while collaborating with a team
• Customer-first mindset with genuine compassion for others

Schedule

• Schedule: Monday–Friday, with a paid on-call rotation once per month

Benefits & Perks

• Paid time off
• Paid sick leave
• Quarterly bonus
• Supportive, team-oriented work environment
• Opportunity for growth and skill development
• Meaningful work that makes a real difference in the lives of others

Job Type: Full-time

Pay: $18.00 - $20.00 per hour

Expected hours: 40 per week

Benefits:

• Paid sick time
• Paid time off
• Referral program

Work Location: In person/Omaha office