What are the responsibilities and job description for the Host/Hostess, Line Assistant/Support position at Keke's Breakfast Cafe - Swan Group?
Overview
We are seeking enthusiastic and dedicated Front of House Staff to join our dynamic team. This role is essential in creating a welcoming environment for our guests and ensuring a seamless experience from the moment they arrive. The ideal candidate will possess strong customer service skills and a passion for the food industry, contributing to the overall success of our establishment.
Duties
- Greet and welcome guests as they arrive, providing exceptional customer service throughout their visit.
- Manage guest parties and seating arrangements efficiently to optimize guest flow, and use the wait list application during full cafe seating times smoothly.
- Handle cash transactions accurately, including processing payments and providing change.
- Assist with bartending duties as needed, ensuring compliance with all safety and health regulations.
- Support banquet services by setting up, serving, and clearing tables during events.
- Utilize POS system for order entry and payment processing, ensuring accuracy in all transactions.
- Collaborate with kitchen staff to ensure timely delivery of food and beverages to guests for all orders including "to-go" take-out.
- Address guest inquiries and concerns promptly, providing solutions or escalating issues as necessary.
- Maintain cleanliness and organization of the front-of-house area, including dining spaces and foyer areas.
- Help support the servers with food running, processing Doordash and UberEats orders efficiently
Qualifications
- Proven experience in customer service roles within the food industry or retail environment is preferred.
- Keeping a smile at all times while welcoming guests and wishing them well as they depart the cafe
- Strong communication skills with the ability to work well in a team-oriented environment.
- Ability to multitask effectively in a fast-paced atmosphere while maintaining attention to detail.
- A positive attitude and a willingness to help others are crucial for success in this role.
Join us in delivering an outstanding experience for our guests while being part of an energetic team!
Job Types: Full-time, Part-time
Pay: $12.00 - $15.00 per hour
Benefits:
- Employee discount
- Flexible schedule
Work Location: In person
Salary : $12 - $15