Front Office Coordinator

Front Office Coordinator

FLSA Status: Full Time / Non-Exempt
Reports To: HR

Pay Range: $20 - $25 / hour

Schedule: Monday 7:30AM - 4PM ; Tuesday - Friday 8AM - 4:30PM

Job purpose

The Front Office Coordinator serves as the first point of contact for visitors, employees, drivers, customers, vendors, and business partners. This role is responsible for creating a professional, welcoming, and organized front-office experience while supporting daily administrative operations.

Essential Duties and Responsibilities

Front Desk & Visitor Management

• Serve as the primary receptionist and first point of contact for all visitors and callers.
• Answer, screen, and direct incoming phone calls in a professional and courteous manner.
• Maintain an accurate and up-to-date company phone directory.
• Welcome visitors, vendors, candidates, and contractors upon arrival.
• Manage visitor sign-in procedures and issue visitor badges as required.
• Ensure visitors are directed to the appropriate department or meeting location.
• Maintain front lobby and reception areas in a professional and organized manner.
• Monitor building access and assist with visitor security protocols.

Driver & New Hire Orientation Support

• Coordinate the arrival and check-in process for new drivers and employees attending orientation.
• Notify hiring managers, trainers, orientation coordinators, and department representatives of arrivals.
• Ensure orientation attendees are properly signed in and directed to the appropriate location.
• Prepare orientation materials, welcome packets, and supplies as needed.
• Serve as a resource for visitors and new hires during the onboarding process.
• Coordinate Driver Care Center lodging arrangements and room reservations for drivers as needed.

Mail & Office Services Administration

• Receive, sort, and distribute incoming mail, packages, and deliveries to the appropriate departments.
• Process and prepare outgoing mail, overnight shipments, and other correspondence.
• Maintain shipping records and coordinate with shipping vendors when necessary.
• Ensure timely and accurate handling of all company mailing activities.
• Provide general administrative and clerical support, including filing, document preparation, scanning, and other office functions.

Event Coordination

• Coordinate company meetings, employee events, recognition programs, celebrations, and other internal activities.
• Assist with vendor communications, catering, room setup, scheduling, and logistics.
• Track event details and support successful execution from planning through completion.
• Promote employee engagement initiatives and workplace culture activities.

Inventory Management

• Maintain inventory levels for:
  • Company merchandise
  • Orientation materials
  • Office supplies
  • Promotional items
• Monitor stock levels and reorder supplies as needed.
• Maintain accurate inventory records and provide reporting when requested.

Company Merchandise Store Administration

• Serve as the primary administrator for the company merchandise store.
• Coordinate with merchandise vendors and representatives regarding products and availability.
• Maintain current and accurate merchandise listings.
• Monitor inventory and assist with employee merchandise requests.
• Ensure the online store remains updated and reflects current company offerings.

Administrative Support

• Maintain accurate office records and departmental directories.
• Support company communications and administrative projects as assigned.
• Assist with data entry, reporting, scheduling, and document management.
• Maintain confidentiality of employee and company information.
• Perform additional duties as assigned to support office operations and company objectives.

Benefits:

• Meritain Aetna (offer two health insurance plans)
• Company Sponsored HRA card
• Colonial Supplemental Voluntary plans (accident, medical bridge, cancer & disability)
• Dental
• Vision (offer two plans)
• Life Insurance 
• ER Life Insurance, 1x annual salary
• Pet Insurance and Discount plan
• EAP- Employee Assistance Program
• Profit Share Program
• 401K and 401K match
• PTO (Paid Time Off)

Qualifications

Education & Experience

• High School Diploma or GED required.
• Associate degree preferred.
• Minimum of two (2) years of receptionist, customer service, administrative support, or office coordination experience preferred.

Knowledge, Skills & Abilities

• Exceptional customer service and interpersonal skills.
• Strong verbal and written communication abilities.
• Highly organized with excellent attention to detail.
• Self-motivated with the ability to work independently.
• Strong problem-solving and critical-thinking skills.
• Ability to manage multiple priorities in a fast-paced environment.
• Proficiency in Microsoft Outlook, Word, Excel, and other Microsoft Office applications.
• Ability to professionally interact with employees, drivers, customers, and visitors at all levels of the organization.
• Ability to maintain confidentiality and exercise sound judgment.

Safety in the Workplace

• Employees should take reasonable care of their health and safety no matter where they are or what they are doing. This is especially true in the workplace, where your actions can affect both your own safety and that of others. Your cooperation in making sure you receive the proper training for your job, understand and follow the company’s health and safety policies, as well as reporting any unsafe conditions is required.

Physical requirements

• Primarily sedentary office position with frequent walking throughout the facility.
• Ability to lift and move up to 40 pounds occasionally.
• Ability to communicate effectively in person and by telephone.
• Ability to use standard office equipment, including computers, printers, and multi-line phone systems.

Direct reports

• Non-supervisory position

EEO Statement

• It is the policy of Keith Titus Corporation to provide equal employment opportunities to all qualified persons, and to recruit, hire, train, promote and compensate persons in all jobs without regard to race, color, religion, sex, national origin, disability, or sexual orientation.

Salary : $20 - $25